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UMB Leadership Series: Vicky Hales

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Every year, UMB presents Leadership Awards to a select group of associates who best demonstrate the attributes and behaviors our company values the most. While many of our associates admire, learn from, and are inspired by award winners like Vicky Hales – who was recognized this year in the “Actively Promotes UMB in the Community” category – it’s easy to think of them only as the person they are in the present. However, the narrative of her career has an origin story and an arc that is anchored to the events, experiences and mentors that she has encountered along the way.

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In 1990, Vicky started her career with UMB as a teller in Belleville, Illinois, and in mid-1993, she moved North to the Swansea, Illinois UMB branch to work as the assistant manager. It was there Vicky says she met the first of her mentors, Cathy Hayden who introduced Vicky to the concept of “the unparalleled customer experience.”

“Of course we didn’t call it that back then,” she says, “but that’s exactly what we were doing. Cathy, helped me develop the skills that enabled me to think outside the box in order to be able to provide ‘TUCE’ for my clients.”

Several years later, Vicky continued to build on her career successes, and earned a role as a regional trainer with the responsibility of developing a training program from scratch. This is where she met her next mentor, Joe Thompson.

“Joe was the regional manager of the St. Louis region at the time. He trusted me to take ownership of the creation of a training program that, before I started, had not existed. Joe also helped me to understand and develop the skills to navigate the different dynamics in a work place in order to accomplish goals.”

While many think of navigating group dynamics as only applying to teams you’re working on, Vicky says that it also applies to teams you’re leading, and an important component of that is understanding how to set expectations.

“If you’re out at night and see people on the street, you’ll notice that they naturally shy away from following poorly lit paths because it’s unclear about what’s at the end or how it will get them to where they want to go. Similarly, in my role, I always want illuminate the path to our goal so that people see clearly how we can get there. That means setting clear expectations, and gaining buy-in, from the team about the best way to reach a target.  If you are successful at setting the expectation and gaining the team’s buy-in then driving performance is simply encouragement and celebrating the milestones along the way.  Regular coaching helps too so that you can help remove roadblocks as they arise.”

Most recently Vicky has worked with Consumer Director of the West Territory, Alex Rasmussen.

“Since I’ve met him, he’s always inspired me to reach for the top.  Once he challenged me about why I wasn’t number one in the company, and guess what? I became #1 in the company that year.  He is the very definition of a great leader.”

Today, Vicky says that she has several management philosophies that she tries to live by.

The first of which is next to her desk, and pinned to the right of a picture of Michael Jordan. It states, “The first responsibility of a leader is to define reality.  The last is to say thank you.  In between, the leader is a servant.”

-Max De Pree
Leadership is an Art

The second one is paraphrased to use the feminine pronoun vs the masculine one and says, “A good manager is a woman who isn’t worried about her own career but rather the careers of those who work for her.”

-H.M.S. Burns President
Shell Oil Co.

“By keeping these close to my desk,” says Vicky, “it helps remind me that I’m most proud when I’m serving my team to help them reach goals that are meaningful to them.  Whether it’s a production goal or a promotion, it’s gratifying to me to see their success, and that I’m hopefully passing on the lessons that I’ve learned from the many great leaders who have inspired me.”

Interested in learning more about careers at UMB? See what we mean when we say, “Be Part of Something More.


UMB Financial Corporation (Nasdaq: UMBF) is a diversified financial holding company headquartered in Kansas City, Mo., offering complete banking services, payment solutions, asset servicing and institutional investment management to customers. UMB operates banking and wealth management centers throughout Missouri, Illinois, Colorado, Kansas, Oklahoma, Nebraska, Arizona and Texas, as well as two national specialty-lending businesses. Subsidiaries of the holding company include companies that offer services to mutual funds and alternative-investment entities and registered investment advisors that offer equity and fixed income strategies to institutions and individual investors.



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Inside UMB: The benefits of yoga at work

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This post is part of our “Inside UMB” series, offering a look at our company’s culture and stories about our people.  

Cathy Tadlock is an Executive Assistant at UMB and the instructor for the company’s onsite yoga classes for associates, which offer modifications to postures to be inclusive of all attendees.

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The benefits of yoga

Cathy started her yoga journey a few years ago, searching for a way to add physical exercise into her busy schedule without having to go to a gym. Through her yoga practice, Cathy has discovered more than she anticipated and is now sharing this passion with her colleagues, in hopes they gain the same benefits.

“I used to suffer from terrible migraines multiple times a week. This has been greatly reduced and is now easily managed. I’m in better shape now than I was at age 20 and have a greater sense of community through teaching,” Cathy said.

“Associates can gain better concentration and focus through practicing yoga at work. A happy person feels better, is more relaxed and can counteract some of the effects of sitting at a desk.”

Onsite yoga classes at UMB

UMB’s onsite yoga classes are offered twice per week for associates during the lunch hour in the downtown Kansas City office. With a UMB’s focus on associate health and wellness in mind, these classes provide a break in the workday routine and exposure to co-workers who might share similar interests.

At UMB, Cathy teaches Vinyasa Flow, a form of yoga for any skill level, which focuses on breathing and posture techniques. Cathy explained, “We don’t do the complex postures you see on social media—we focus on linking movement with your breath.”

“I love that yoga can be adapted for anyone, and it is a very personal journey. Each day is different when you step on your mat. I have learned to set aside my ego and competitive self while practicing yoga,” Cathy shared.

“I was so excited when I learned I would be able to share yoga with fellow UMB associates. I have the best of both worlds: I work with a great group of people and get to meet new faces from across the company through yoga.”

Learn more about UMB’s associate benefits at umb.com/careers.


UMB Financial Corporation (Nasdaq: UMBF) is a diversified financial holding company headquartered in Kansas City, Mo., offering complete banking services, payment solutions, asset servicing and institutional investment management to customers. UMB operates banking and wealth management centers throughout Missouri, Illinois, Colorado, Kansas, Oklahoma, Nebraska, Arizona and Texas, as well as two national specialty-lending businesses. Subsidiaries of the holding company include companies that offer services to mutual funds and alternative-investment entities and registered investment advisors that offer equity and fixed income strategies to institutions and individual investors.



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Inside UMB: A Benefit for New Parents

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This post is part of our “Inside UMB” series, offering a look at our company’s culture and stories about our people.

While paid leave for new mothers is a common associate benefit among employers, paid parental leave (in addition to maternity leave) that can be used by both parents is harder to find. UMB is proud to offer this extra benefit to new mothers and fathers, believing that the time spent with a newborn is invaluable for both parents.

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UMB associates and brothers Andrew and Matthew Null have both welcomed new additions to their families in the past few years. As they each prepared for the arrival of their little ones, they were pleasantly surprised to learn about parental leave offered at UMB.

“I had never heard of paid leave for new fathers before! I have always valued everything UMB does for associates, but this benefit really proves that UMB values a work/life balance,” said Matthew (pictured at the bottom with his family).

Both brothers explained that being able to spend dedicated time at home made a big difference in their families’ adjustment to life with a newborn.

“It allows the family to operate as such by learning, growing, sharing duties and bonding during this time. Because of UMB’s parental leave, I was able to take over when my wife returned to work, giving me plenty of time to bond with my son,” Andrew shared (pictured above with his family and on the left at a Kansas City Royals game).

Matthew Null reiterated his brother’s sentiment, saying “It was really a once in a lifetime experience to share that time with my new daughter, along with being able to be a help to my wife. As many parents know, the first several weeks are taxing. Being able to work together as a team made the process much easier and created memories I will never forget.”

After utilizing this benefit, Andrew and Matthew Null are proponents of parental leave and how it can benefit both associates and employers. Matthew explains, “This benefit improves an associate’s balance between work and home, which in turn leads to better performance. As a first time father, I had a lot to learn in those first several weeks, and this time helped reduce my stress and share in a special time that many new fathers might miss.”

Learn more about UMB associate benefits on the Careers page and see quotes from more associates like Matthew and Andrew.


UMB Financial Corporation (Nasdaq: UMBF) is a diversified financial holding company headquartered in Kansas City, Mo., offering complete banking services, payment solutions, asset servicing and institutional investment management to customers. UMB operates banking and wealth management centers throughout Missouri, Illinois, Colorado, Kansas, Oklahoma, Nebraska, Arizona and Texas, as well as two national specialty-lending businesses. Subsidiaries of the holding company include companies that offer services to mutual funds and alternative-investment entities and registered investment advisors that offer equity and fixed income strategies to institutions and individual investors.



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A Look at a Historic US Flag

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In celebration of the adoption of the official US flag, on June 14, 1777, we’d like to share one of the historic flags found in UMB’s collection. This flag, featured right (a museum replica), was used by General Washington and his men when advancing on the British in Boston, and is known as the Grand Union flag.

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It replaced a variety of regimental flags, most notably a solid red flag that the British considered an emblem of American defiance. Because of the “Union Jack” design included in this flag, the British interpreted the flag as a gesture of conciliation, however it was not.

The Grand Union flag was the first US flag recognized as American by a foreign power. As a British spy who was witness to the event reported to London: As an American ship left the port at the Caribbean island of St. Croix, then possessed by the Danish, the ship fired the customary cannon salute to the fort protecting the harbor.


“The vessel went out under American colours, saluted the fort, and the compliment was returned the same as if she had been an English or Danish ship!”


UMB Financial Corporation (Nasdaq: UMBF) is a diversified financial holding company headquartered in Kansas City, Mo., offering complete banking services, payment solutions, asset servicing and institutional investment management to customers. UMB operates banking and wealth management centers throughout Missouri, Illinois, Colorado, Kansas, Oklahoma, Nebraska, Arizona and Texas, as well as two national specialty-lending businesses. Subsidiaries of the holding company include companies that offer services to mutual funds and alternative-investment entities and registered investment advisors that offer equity and fixed income strategies to institutions and individual investors.



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UMB Ranked No. 20 in ABA Top Farm Lender List

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When UMB opened its doors in 1913, Kansas City was at the heart of agriculture productivity in the Midwest. Many of our original loans and relationships were with farmers and ranchers. During the past 100 years, that deep connection with the land and those who work it has only grown.

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A testimonial to that growth recently came in the form of recognition as a Top 20 farm lender in the U.S. when the American Bankers Association released its latest Top Farm Lenders list. This ranking is a significant milestone for our Agribusiness Division as we have moved up 29 spots on the list from No. 49 in 2012 to No. 20 today. During that time, our farm loan balances have grown from $281.1 million at year-end 2012 to $708.9 million at March 31, 2017.

“To move up the list this much over the last four years is a remarkable testament to our clients’ success and our relationship-based approach to helping them with their financial needs,” said Bill Watson, president of UMB Bank’s Agribusiness Division. “UMB has always been in the agriculture lending business, given that our footprint contains some of the most concentrated areas of ag resources in the U.S., but in late 2012 we invested more resources into our agricultural division and the results speak for themselves.”

Our Agribusiness Division serves all areas of agriculture, including producers, processors, suppliers and manufacturers of equipment and goods, throughout a 12-state area.

Learn more about what ag means to UMB and see some of our clients in action.

 


UMB Financial Corporation (Nasdaq: UMBF) is a diversified financial holding company headquartered in Kansas City, Mo., offering complete banking services, payment solutions, asset servicing and institutional investment management to customers. UMB operates banking and wealth management centers throughout Missouri, Illinois, Colorado, Kansas, Oklahoma, Nebraska, Arizona and Texas, as well as two national specialty-lending businesses. Subsidiaries of the holding company include companies that offer services to mutual funds and alternative-investment entities and registered investment advisors that offer equity and fixed income strategies to institutions and individual investors.



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Monthly Media Update – May

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Insight into the changing healthcare landscape in Washington, the introduction of a new market president and a unique perspective on trends in the bond market are just a few media coverage highlights from our associates this past month.

Stay informed on industry trends and noteworthy company news by visiting our UMB in the News section on umb.com, which is updated weekly for timely viewing.

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UMB Financial Corporation (Nasdaq: UMBF) is a diversified financial holding company headquartered in Kansas City, Mo., offering complete banking services, payment solutions, asset servicing and institutional investment management to customers. UMB operates banking and wealth management centers throughout Missouri, Illinois, Colorado, Kansas, Oklahoma, Nebraska, Arizona and Texas, as well as two national specialty-lending businesses. Subsidiaries of the holding company include companies that offer services to mutual funds and alternative-investment entities and registered investment advisors that offer equity and fixed income strategies to institutions and individual investors.



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Remembering World War II

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During World War II, UMB (then known as City National Bank) corresponded with and supported employees who were enlisted in the armed services. In remembrance and in honor of the 73rd anniversary of the Normandy invasion we’d like to share one of the letters that the bank has preserved.

 

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UMB Financial Corporation (Nasdaq: UMBF) is a diversified financial holding company headquartered in Kansas City, Mo., offering complete banking services, payment solutions, asset servicing and institutional investment management to customers. UMB operates banking and wealth management centers throughout Missouri, Illinois, Colorado, Kansas, Oklahoma, Nebraska, Arizona and Texas, as well as two national specialty-lending businesses. Subsidiaries of the holding company include companies that offer services to mutual funds and alternative-investment entities and registered investment advisors that offer equity and fixed income strategies to institutions and individual investors.



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Inside UMB: Easing the transition for veterans in the workplace

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As part of our Inside UMB series, we’re excited to share a story about how our associates are helping U.S. military veterans transition into civilian careers. Leading this partnership on behalf of UMB is Larry Seward. Larry transitioned to our Corporate Audit team after a 21-year Army career and working with a professional mentor.

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UMB partners with American Corporate Partners (ACP), an organization that aims to ease the transition from the military to civilian workplace by connecting transitioning service members with corporate professionals for one-year mentorships.

UMB has participated in ACP since 2014 and has 26 active mentors in the program.*

Larry’s experience with American Corporate Partners started when he was a mentee, which led to him being hired at UMB.

“Although I had some great mentors in my Army career, I was looking for insight from a seasoned corporate professional to help prepare me for my transition, challenge my assumptions, fill in any knowledge gaps, and strategize on how to best market my skills and experience.

My mentor was easy to talk to and great to work with. We set goals, identified possible career fields, worked on personal branding and interview preparation. I was hired at UMB in May 2015. My mentor’s input and insights were helpful to my getting hired and we still keep in touch to this day.”

After serving in leadership positions in the Army for many years, Larry wanted to take on a leadership role through his career at UMB by becoming an ACP mentor.

“I found through my experiences as a mentee and mentor that there are strong parallels between the Army’s values and UMB’s.

UMB looks for leadership, team players and critical thinkers to improve performance, drive change and achieve objectives. I think that recruiting from the Armed Forces adds value to UMB, because we have a mindset that any mission, however challenging, can be achieved.

In my experience, veterans are loyal to an organization from Day One and want to make an impact quickly. They also care about the people in the organization and want both their coworkers and the organization to succeed.

The combination of a proactive mentee who is hungry for a new challenge and a seasoned mentor who is able to provide critical insights is a recipe for success for mentees, mentors and companies looking for diverse talent. Mentors have the opportunity to directly impact someone who has put their own life on the line.”

*The UMB Veterans Engagement Taskforce (VET) mission is to provide corporate opportunity to those who sacrificed so much, providing veterans with career and purpose … not just a job. The VET is focused on three pillars: recruitment, engagement and community service.

Visit our Diversity and Inclusion page for more details.


UMB Financial Corporation (Nasdaq: UMBF) is a diversified financial holding company headquartered in Kansas City, Mo., offering complete banking services, payment solutions, asset servicing and institutional investment management to customers. UMB operates banking and wealth management centers throughout Missouri, Illinois, Colorado, Kansas, Oklahoma, Nebraska, Arizona and Texas, as well as two national specialty-lending businesses. Subsidiaries of the holding company include companies that offer services to mutual funds and alternative-investment entities and registered investment advisors that offer equity and fixed income strategies to institutions and individual investors.



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Monthly Media Update – April

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President Trump’s first 100 days in office, trends in wealth management, HSA benefits and economic conditions were just a few of the topics our associates provided perspective on over the past month.

From the Wall Street Journal and USA Today to the Kansas City Business Journal, stay informed of industry trends and noteworthy company news by visiting our UMB in the News section on umb.com, which is updated weekly for timely viewing.

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UMB Financial Corporation (Nasdaq: UMBF) is a diversified financial holding company headquartered in Kansas City, Mo., offering complete banking services, payment solutions, asset servicing and institutional investment management to customers. UMB operates banking and wealth management centers throughout Missouri, Illinois, Colorado, Kansas, Oklahoma, Nebraska, Arizona and Texas, as well as two national specialty-lending businesses. Subsidiaries of the holding company include companies that offer services to mutual funds and alternative-investment entities and registered investment advisors that offer equity and fixed income strategies to institutions and individual investors.



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Meet the Leadership, Begonya Klumb, CEO of UMB Healthcare Services

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Begonya Klumb is one of the most influential business women in Kansas City, and that’s not just our opinion. She has been recognized by KC Business Magazine, the KC Business Journal as well as American Banker Magazine‡ who named her one of the Most Powerful Women in Banking Top 25 Women to Watch.

We recently talked with Begonya to learn more about her background, inspiration, and passion for giving back to her community.

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Tell us about yourself.

I was born and raised in a very happy home in Spain, where my parents still live. I’m blessed to come from a close-knit and supportive family. My maternal grandmother was an important influence on me. She built the family business, a shoe manufacturing and export company. She was extremely business-minded, and had a strong personality. Until her last days, people in town called her “la Jefa,” “the Boss”!  I admire her deeply—she was the inspiration for me to study business and economics.

What was the most important business lesson your grandmother taught you?

People matter most. Her business was one of the largest employers in our small community. The way she treated individuals and their families affected her ability to run the business. She cared and it showed. Employees were eager to work hard for her, and they remained very loyal. To this day, more than 20 years after her passing, people in town will stop me to share stories about my grandmother.

How did you land in the U.S.?

Love! My husband was a student at the London School of Economics when we met. We married and lived in Europe for a few years before coming to the United States in 2001. I attended Yale University for an MBA, and we decided to make our home in Kansas City, where he was born.

We have two children, ages nine and eleven. We’re at that point in our lives where we run the circuit of school activities, soccer games and piano lessons. Weekends are busy, with family, which is perfect.

How has your career evolved at UMB, and what is your day to day like?

Prior to my current role, I served in a number of positions at UMB including Chief Strategy Officer, Director of Corporate Strategy and Development, Director of Financial Planning & Analysis, Director of Mergers & Acquisitions and Director of Corporate Strategy and Investor Relations.

Today, I am the CEO of UMB Healthcare Services. Day-to-day I’m responsible for managing all aspects of the business, which includes nearly $2 billion in assets and deposits.

When your daughter is grown and reflecting back like you are now, what would you hope she says about you to her children?

Your grandmother was part of a generation of business leaders who addressed biases that you will never even notice, because they no longer exist.

What advice would you give to future female business leaders?

Lead from the front.

 

When you click links marked with the “‡” symbol, you will leave UMB’s website and go to websites that are not controlled by or affiliated with UMB. We have provided these links for your convenience. However, we do not endorse or guarantee any products or services you may view on other sites. Other websites may not follow the same privacy policies and security procedures that UMB does, so please review their policies and procedures carefully.pulation Survey/Housing Vacancy Survey, Series H-111, U.S. Census Bureau, Washington, DC 20233.


UMB Financial Corporation (Nasdaq: UMBF) is a diversified financial holding company headquartered in Kansas City, Mo., offering complete banking services, payment solutions, asset servicing and institutional investment management to customers. UMB operates banking and wealth management centers throughout Missouri, Illinois, Colorado, Kansas, Oklahoma, Nebraska, Arizona and Texas, as well as two national specialty-lending businesses. Subsidiaries of the holding company include companies that offer services to mutual funds and alternative-investment entities and registered investment advisors that offer equity and fixed income strategies to institutions and individual investors.



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