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Our Guiding Principles

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What is true today, was true 103 years ago when our organization was formed. Doing what is right, and serving the needs of those that choose our company, have always been our guiding principles. From 1887 when William T. Kemper started as an assistant cashier at the Rufus Crosby Valley Falls Bank of Deposit in Kansas, banking has been in our blood.

Five generations later we are still passionate about those founding principles, and every day we strive to deliver on our value of providing the unparalleled customer experience. Our journey started more than a century ago as the City National Bank. As we build on what came before, we honor our past as we shape our future.

Check out this video, and watch for more posts that share an inside look at our history, culture, people and business approach.

 

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UMB Financial Corporation (Nasdaq: UMBF) is a diversified financial holding company headquartered in Kansas City, Mo., offering complete banking services, payment solutions, asset servicing and institutional investment management to customers. UMB operates banking and wealth management centers throughout Missouri, Illinois, Colorado, Kansas, Oklahoma, Nebraska, Arizona and Texas, as well as two national specialty-lending businesses. Subsidiaries of the holding company include companies that offer services to mutual funds and alternative-investment entities and registered investment advisors that offer equity and fixed income strategies to institutions and individual investors.



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VTO takes Anthony Rutledge back in time

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For one associate, UMB’s volunteer time off (VTO) program* recently reconnected him to his past.

Twenty years ago, UMB associate Anthony Rutledge was a third grade student at Meadow Lane Elementary School. His class participated in the School of Economics, which provides students with a hands-on experience focused on implementing real economic principles. Students create their own business—from determining operating expenses to selling goods and managing money.

As a student, Anthony spent weeks preparing for School of Economics and when the big day came, he worked as an accountant. Through helping “business owners” track money, pay off loan debt and pay rent, Anthony was hooked.

Fast forward to the present, and Anthony, a customer relationship manager for UMB, found himself back at School of Economics—this time, as a volunteer.

THEN                                                         NOW

Anthony Rutledge as a student attending the School of EconomicsAnthony Rutledge volunteering in 2016

 

 

 

 

 

 

 

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“I wanted to give back to something that I enjoyed as a student. Most kids do not understand why they have to do something, and showing how what they’ve learned translates into how I, and the other UMB volunteers, make our living is very rewarding,” Anthony explains.

The VTO program empowers many to give back to organizations that have helped shape them. According to Anthony, “most of us would not have the opportunities we’ve had, or be where we are today, if someone hadn’t volunteered to help us in one way or another.”

*All full-time UMB associates (and part-time associates who work at least 20-hours per week) receive two paid days each year to volunteer at qualifying organizations of his or her choice. Learn more about our community involvement and associate benefits.

 

When you click links marked with the “‡” symbol, you will leave UMB’s website and go to websites that are not controlled by or affiliated with UMB. We have provided these links for your convenience. However, we do not endorse or guarantee any products or services you may view on other sites. Other websites may not follow the same privacy policies and security procedures that UMB does, so please review their policies and procedures carefully.


Jen Houston joined UMB in 2015 as community relations manager. In her role, she works to create volunteer opportunities and to be a resource for associates looking to get involved in their communities. Jen holds a Bachelor of Journalism degree and a Bachelor of Arts degree in Spanish from the University of Missouri – Columbia. She also holds a Master of Business Administration degree, with an emphasis in leading and managing people, from the University of Missouri – Kansas City, in addition to completing the Multimedia Studies Certificate Program at the Kansas City Art Institute.



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Celebrating St. Louis

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Our associates recently hit the streets in the St. Louis area, delivering goods, thank yous and smiles to nearly 20 organizations, including schools, police and fire stations, animal shelters, hospitals and nonprofit organizations. Associates provided lunches, treats, supplies, donations and more to deserving organizations and city services across the area.

Throughout the day, 51 associates covered more than 44 miles – from Belleville, Illinois to St. Charles, Missouri. Check out who they saw and what they did as they celebrated some of the people and organizations that make St. Louis special.

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UMB Financial Corporation (Nasdaq: UMBF) is a diversified financial holding company headquartered in Kansas City, Mo., offering complete banking services, payment solutions, asset servicing and institutional investment management to customers. UMB operates banking and wealth management centers throughout Missouri, Illinois, Colorado, Kansas, Oklahoma, Nebraska, Arizona and Texas, as well as two national specialty-lending businesses. Subsidiaries of the holding company include companies that offer services to mutual funds and alternative-investment entities and registered investment advisors that offer equity and fixed income strategies to institutions and individual investors.



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Fill Your ‘Share’ bottle this holiday season

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Starting young with financial education is a practice we encourage with all our clients. From basic budgeting to discussions on philanthropy, an early introduction to these topics can help kids and young adults form habits and goals that will benefit them, and others, throughout their lives.

One of our most popular concepts is making Spend, Save, Share jars to help practically and visually teach children how to allocate their money for different areas. This holiday season we’re teaming up with Shatto Milk Company, Ronald McDonald House Charities of Kansas City and Outreach International, to put a special emphasis on the Share jar.

Shatto recently released 8,000 bottles of its limited-edition Chocolate Peanut Butter milk — in a specially labeled “DONATE” bottle — with the intent to encourage families to talk about the importance of giving this holiday season.

donate_peanutbutterchocolate

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Consider joining in the fun by helping a young person in your life fill their Share jar. Here’s how it works:

  1. Purchase a bottle of Shatto’s limited-edition Chocolate Peanut Butter milk.
  2. Drink and enjoy the delicious milk.
  3. Wash and dry the DONATE milk bottle (or any other Shatto bottle you have).threewaystostartbudgeting
  4. Have a family conversation about your giving goals this holiday season.
  5. Discuss how this project fits within your budget.
  6. Determine how you want to collect the change to fill the bottle.
  7. Put your plan into action, and start collecting.
  8. Bring your filled Shatto bottle to a participating UMB Bank* to count the coins you’ve collected. Once your change is counted, UMB will distribute your donation to either the Ronald McDonald House Charities of Kansas City or Outreach International (or you can split your gift among both partner organizations).
  9. Repeat! You can bring in coins as many times as you would like before Dec. 31, 2016.

donatebottlefullofchange

 

 

To learn more about this partnership, find out how to help or to locate a participating UMB Bank location* to turn in coins, visit shattomilk.com/donate.

*All Kansas City area UMB locations are participating in this initiative, with the exception of the Westport location and the branch in Independence (at the intersection of 291 and 40 highways).

 

 

 

When you click links marked with the “‡” symbol, you will leave UMB’s website and go to websites that are not controlled by or affiliated with UMB. We have provided these links for your convenience. However, we do not endorse or guarantee any products or services you may view on other sites. Other websites may not follow the same privacy policies and security procedures that UMB does, so please review their policies and procedures carefully.


Jen Houston joined UMB in 2015 as community relations manager. In her role, she works to create volunteer opportunities and to be a resource for associates looking to get involved in their communities. Jen holds a Bachelor of Journalism degree and a Bachelor of Arts degree in Spanish from the University of Missouri – Columbia. She also holds a Master of Business Administration degree, with an emphasis in leading and managing people, from the University of Missouri – Kansas City, in addition to completing the Multimedia Studies Certificate Program at the Kansas City Art Institute.



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Meet the Veterans: Mark Murphy

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UMB is fortunate to have several veterans on our team, and we’re proud to hire veterans in our local communities. This series highlights some of our associates who have served their country in the military prior to joining UMB.

Q&A with Mark Murphy, Captain, Field Artillery, United States Army

Tell us about yourself.
I was born in Lancaster, Ohio, a town of approximately 40,000 people located just south of Columbus, Ohio. As much as I enjoyed Lancaster while growing up, I always knew I wanted to leave and experience more dynamic settings. I was fortunate enough to receive a scholarship from the University of Southern California (USC) where I studied film.

My time at USC was entertaining, but by the end of my senior year, I had lost interest in working in Hollywood. With the assistance of one of my history professors, I secured a position teaching English for the Japanese government. I not only worked alongside Japanese, but other Americans, Canadians, Australians and Britons. When my teaching contract ended, I headed back to the United States, and immediately attempted to join the Navy, but ultimately ended up in the Army.

Why did you choose to join the military?
Since childhood, I’ve been fascinated by history and international relations, so joining the military seemed like a natural extension of both these interests. Also, most of my relatives are veterans, so the military culture was never alien to me.

Give us some highlights about your military career.
After completing approximately 18 months of initial training in Georgia and Oklahoma, I was assigned to the Second Infantry Division in Camp Hovey, South Korea. I was there less than eight months when our entire brigade (approximately 4,000 personnel) was deployed to the Al-Anbar Province in western Iraq. We landed in Kuwait in August 2004, spent a few weeks training and acclimating to the oven-like temperatures, and then convoyed to neighboring Iraq.

Mark Murphy Iraq

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Our brigade operated out of the provincial capital Ramadi, which in the weeks after our arrival deteriorated into one of the most violent cities in the world. The artillery battery I belonged to was responsible for providing 24/7 security to a sector on the outskirts of the city. We spent several hours a day patrolling the streets and markets, frequently stopping to establish a temporary traffic checkpoint or interview locals about the situation. Some nights we would conduct raids on suspected insurgent hideouts.

The first month was relatively calm, but in October the insurgent activity spiked dramatically, and we started taking a number of casualties. Improvised explosive devices (IEDs), snipers and suicide bombers were the main culprits. The latter were the scariest because there is very little you can do to deter someone who is already trying to kill themselves.

By the end of the tour our brigade had suffered 68 killed and several hundred wounded. Our artillery battery lost six soldiers to combat and another to suicide—plus five more that were so seriously wounded they had to be evacuated to a military hospital in Germany. It was eerie to return to our barracks after one of our people had been killed and find all of their possessions arranged exactly how they had left them only a few hours before.

I would be remiss if I didn’t mention the hardships endured by the residents of Ramadi. To this day, I am not sure how they managed to go about their daily lives while thousands of strangers —American troops, Iraqi insurgents, and foreign jihadists—roamed the city streets trying to kill one another in increasingly creative and destructive ways.

After the tour, the Army didn’t return us to South Korea, but instead sent us to Fort Carson, located in Colorado Springs, Colo. This proved to be a much more agreeable setting than Ramadi. The following year I left the Army, and headed to Cusco, Peru to attend an intensive, Spanish language immersion school.

How did you come to be at UMB? What made you want to work here?
I was enrolled in the Executive MBA program at Washington University in St. Louis. One of my classmates, Steve Marin, had recently retired from the Air Force and secured a position at UMB. UMB had an excellent reputation in the community and the financial industry seemed to offer good opportunities. With Steve’s assistance I applied, and was lucky enough to be hired.

What about your past shaped who you are today?
My personality, behavior, beliefs and interests are largely a product of the following influences: the Midwest, East Asia, Catholic school, National Geographic, nature, libraries, Hollywood and the military. Put them all in a blender, hit “mix,” and the resulting concoction will resemble me.


Mark Murphy is the UDAAP Compliance Analyst for UMB. He is responsible for reviewing marketing materials, performing product reviews, and creating and maintaining UDAAP focused risk assessments. Mark joined UMB in 2015. He is a 2014 graduate of Washington University in St. Louis’ Executive MBA program, and also holds degrees from the University of Kansas and the University of Southern California.



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Stay warm and save energy this winter

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Winter is coming, which means a change in temperature as well as your heating bills. Below are helpful tips on how to keep the chill out of your home and more dollars in your wallet.

Keep warm air in and cold air outFlake-thermometer_400x400

  • Make sure gutters are clean. Cluttered gutters can lead to water damage and foundation deterioration in your home, which allows outside air to seep into your home.
  • Update windows with air leaks. If you can’t afford to replace windows, consider installing storm windows or cover them with plastic to reduce heat loss.
  • Use weather stripping around doors, and caulk windows to prevent cold air from entering the house.
  • Ensure your attic is well insulated.
  • Reduce drafts by using spray foam or caulk to seal holes around penetrations, such as pipes, wiring, vents or recessed lights that go through the home to the outside, attic, crawlspace or an unfinished basement.
  • Protect basement window wells with plastic shields.
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Maintain equipment to save money year-round

  • Schedule yearly checkups for your HVAC system. Energy Star recommends you plan the checkups around the beginning and end of daylight-saving time each spring and fall.
  • Change your air filter every month. Dirty filters slow down air flow, making your system work harder to heat and cool your home.
  • Keep air registers and vents clear to allow air to flow freely throughout the room.
  • Install a programmable thermostat – proper use can save you about $180 a year.
  • Insulate old water heaters with a water heater blanket. When it’s time to upgrade, consider purchasing an electric or tankless water heater to save money and energy. Note: Energy Star certified water heaters can use up to 50 percent less energy than conventional water heaters.

And remember, dress for the weather, even when inside. As the cold weather sets in, instead of donning shorts and short sleeves, put on a sweater or cover up with a blanket in order to keep warm without having to crank up the thermostat.

For more energy-saving tips, visit ENERGYSTAR.gov.


Ms. Shahane is a Vice President Healthcare Marketing/Sustainability Manager for UMB. She is responsible for managing marketing initiatives for UMB’s healthcare payments, HSAs, and benefit card products. In addition, she leads the UMB Green Team and promotes UMB’s internal sustainability initiatives. She joined UMB in 2001 and has 13 years of experience in the financial services industry. She earned a MA in Marketing from Webster University. She is a volunteer for Bridging the Gap and serves on the board for Northeast Neighbor to Neighbor.



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A vision for clean drinking water and the launch of a nonprofit

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In 2015, three UMB associates launched a nonprofit organization aimed at providing clean drinking water for families in Southern Nicaragua. 

Buena Agua is dedicated to improving the quality of life for families in Southern Nicaragua who do not have access to clean drinking water. We achieve this goal by providing portable water filters to the families of villages that need them.

The three founders of the organization, John Heddens (left in photo), Ryan Gardner (center in photo) and Sean Tokic (right in photo) all began their careers at UMB as part of the Emerging Leaders Program. Today, they work in Credit Underwriting & Administration (John), Corporate Risk Services (Ryan) and Corporate Strategy & Development (Sean).
Buena Agua founders

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Ryan lived in Nicaragua for 10 months during 2012 where he volunteered at an orphanage outside of the city of Jinotepe. During this time, he witnessed the extreme levels of poverty that impacts a large majority of Nicaragua’s population. To put into perspective, Nicaragua is the poorest country in Central America and the second poorest in the Western Hemisphere. In fact, in rural areas, 40 percent of the population earns only $1 a day. In addition to poverty, there is limited access to affordable clean water with only 68 percent of people in rural areas having access to safe drinking water.

Ryan’s wife, Stephany, actually grew up in one of these rural communities and knows first-hand the difficulties these families are faced with. In the following video Stephany talks about what it was like as a child without clean water. Through her experiences, it became very much apparent how dire the need is. That’s where Buena Agua steps in.

Buena Agua’s inaugural trip to Nicaragua kicked off on November 7, 2015 as our team of four (Ryan, Sean, Tim and Adam) headed down for a week with the goal of providing the most basic of necessities—clean water—to those needing it. With us, we had equipment to build 100 water filtrations systems which provide 100,000 gallons of clean water to each of the families.

Buena Agua

Upon arrival in the capital of Managua, we met up with Ryan’s father-in-law, Alfredo. Alfredo is a crucial component of Buena Agua’s operation. Not only did he help in procuring materials, he also identified the recipient families, set up various distribution times in the village of Cangrejal, and hosted us at his farm off Lake Nicaragua.

Buena Agua
The next morning, we immediately got to work, waking up early to prep the buckets for distribution. These buckets provide a family of six with enough clean water to last an entire day without having to refill. The communities we visited had no addresses, limited or no access to electricity and certainly no system for accessing safe drinking water. In fact, the families walk to gather their water from the same rivers and lakes in which they do their laundry and their animals cool off in.

This trip was one of mixed emotions. To experience the beautiful culture, landscape and tradition in the communities of Southern Nicaragua was truly a gift. However, to realize first-hand the extreme poverty many citizens of the world live in and the lack of resources so many children face wore heavy on our hearts. It takes just a short time to understand the courage and the grit these communities deploy to survive and remain hopeful on a daily basis.Throughout the course of a few days, our team had many meetings with the villagers to distribute the filtration systems. At these meetings our team would show the filter in action, demonstrate how to build the system, and most importantly, explain the benefit of the filters to encourage their use. To demonstrate just how effective the filter is, we would grab a big ball of mud and mix it into the dirty water to turn the water jet black. It was a powerful moment when the families saw crystal clear water come out the other end.

Our team’s first trip was a success, but this was just the beginning. There is much more that can be done for the people of Nicaragua. After taking a small break in 2016 for the arrival of our team’s newest member, Ryan and Stephany’s daughter, Mia, we are ramping back up and preparing for our next fundraising campaign for our 2017 trip.

We would love for you to be a part of our journey.  For even more information, photos or to support our cause please head to buenaagua.org. Also, follow us on Facebook for updates and events.

Buena Agua


When you click links marked with the “‡” symbol, you will leave UMB’s website and go to websites that are not controlled by or affiliated with UMB. We have provided these links for your convenience. However, we do not endorse or guarantee any products or services you may view on other sites. Other websites may not follow the same privacy policies and security procedures that UMB does, so please review their policies and procedures carefully.

 


Mr. Gardner is a Vice President/Third-Party Monitoring Manager for UMB. He is responsible for support of UMB Financial Corporation’s Information Security Program through ongoing development, implementation and administration of the Company’s formal Fraud Risk Management Program. He joined UMB in 2014 and has six years of experience in risk management.



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Meet the Veterans: Delores Chavez

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UMB is fortunate to have several veterans on our team, and we’re proud to hire veterans in our local communities. This series highlights some of our associates who have served their country in the military prior to joining UMB. Be sure to check out the other profiles in our series.

Q&A with Delores Chavez, Supply Specialist, United States Army
Delores Chavez UMB (2)

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Tell us about yourself
I was born in Kansas City, Mo. in 1964. Straight out of high school, I joined the Army and remained with them for 6.5 years. My very first job was working at local bank in the lockbox department. I started working nights there, and when a daytime position opened up, I applied and got the job. Next, I worked in the return items department for 10 years.

I am a single mother of three children. My two oldest have already graduated high school, and I have a daughter in high school. I am very proud of my children and all of their accomplishments.
Delores familyMy parents were married for 45 years and gave me four brothers and four sisters. I am the youngest of nine children. Ten years ago, my dad passed away from cancer, but he will always be with me in spirit. Fortunately, my mom, who is 85, is still here.

What are your favorite ways to relax?
Some of my favorite things to do on the weekend include spending time with my family, going to the mall and relaxing at home. I also enjoy watching movies or sports.

Why did you join the military?
When I was in high school, I saw my parents struggling to make ends meet. It made me realize I needed to do something different when I graduated high school. That was when I decided I wanted to join the Army. In 1981 a recruiter came to my high school for career day and told me the benefits of joining and serving our country. After that day, I decided to join once I graduated from high school. I wanted to make my parents proud of me. I was only 17 years old, so they had to sign in order for me to enlist.

When I enlisted, my goal was to graduate from Basic Training. My training was in 1982 at Fort Jackson, S.C. It was extremely hard, but I still managed to graduate. My job (Military Occupation Specialty) was 76 Yankee, which is a supply specialist. After basic, I stayed at Fort Jackson and did my Advanced Individual Training.
Delores Chavez UMB
What are your most memorable moments from the Army?
A couple of my greatest accomplishments in the military include when I was stationed at Fort Leonard Wood, Mo. I was the company armor/supply clerk for a basic training unit. There, I was in charge of 240 M-16’s and eight grenade launchers. I had to keep records and maintenance up-to-date and accurate. My job was to make sure the weapons worked properly at all times. There would be yearly inspections where I received a constant rating of 95 percent. Another accomplishment is when I completed a Primary Leadership Development Course in Fort Leonard Wood. It was challenging, but I graduated in 1986.

While I was in the military, I traveled to Alaska, Hawaii, Virginia, South Carolina and Germany, where I had the chance to see where the 1972 Summer Olympics were held.

What challenges did you face after the military?
One of my greatest challenges after leaving the military was finding a job. I had no work experience except for the military. This is when I started working at a local bank in 1989 and remained there for the next 10 years. I wanted to stay in the banking profession, so after leaving, I started at UMB in 2000. I process a variety of payments for UMB customers, which is rewarding because I feel it’s important to the company. I view my co-workers as my second family and plan on staying at UMB.


Ms. Delores Chavez is a special payment handling coordinator for UMB. She is responsible for processing payments. Ms. Chavez joined UMB in 2000 and has 25 years of experience in the Financial Services Industry.



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UMB Big Bash® does it again!

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UMB Big Bash 2016

Pat Benatar and Neil Giraldo treated us to acoustic versions of their big hits.

Our 6th UMB Big Bash took place last week in downtown Kansas City. Thanks to our incredible sponsors and supporters like you, the UMB Big Bash Foundation donated $25,000 to Community LINC. Throughout the course of two years, the organization will receive a total of $75,000 in grants to support its Aftercare Expansion. Watch how this year’s beneficiary plans to use UMB Big Bash funds.

Let’s revisit some highlights from the BIG event:

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Beneficiary

Community LINC’s Aftercare Expansion project will expand the organization’s one-on-one budgeting support and employment aftercare to approximately 250 homeless parents. Community LINC’s mission is to end homelessness, impact poverty and remove barriers to self-sufficiency for families.
UMB Big Bash 2016Giving and receiving the BIG checks are: Mariner Kemper (chairman and CEO of UMB Financial Corporation and UMB Bank), Jackie Hunter (Community LINC board member and former resident), Brad Korris (Community LINC board chair), Mike Hagedorn (President and CEO of UMB Bank)

Silent Auction
UMB Big Bash 2016 UMB Big Bash 2016
VIP meet and greet with Pat Benatar and Neil Giraldo
UMB Big Bash 2016
Be sure to post your own UMB Big Bash photos to the  Facebook page and tag yourself in our photos of YOU!

bb2016_rush17

 

When you click links marked with the “‡” symbol, you will leave UMB’s website and go to websites that are not controlled by or affiliated with UMB. We have provided these links for your convenience. However, we do not endorse or guarantee any products or services you may view on other sites. Other websites may not follow the same privacy policies and security procedures that UMB does, so please review their policies and procedures carefully.


UMB Financial Corporation (Nasdaq: UMBF) is a diversified financial holding company headquartered in Kansas City, Mo., offering complete banking services, payment solutions, asset servicing and institutional investment management to customers. UMB operates banking and wealth management centers throughout Missouri, Illinois, Colorado, Kansas, Oklahoma, Nebraska, Arizona and Texas, as well as two national specialty-lending businesses. Subsidiaries of the holding company include companies that offer services to mutual funds and alternative-investment entities and registered investment advisors that offer equity and fixed income strategies to institutions and individual investors.



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Community LINC’s impact – UMB Big Bash® 2016

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Did you know the majority of homeless people in Kansas City are children?

The sixth annual UMB Big Bash is this week. Not only are we getting excited to see the legendary Pat Benatar and Neil Giraldo perform (you can still grab your tickets!), but also to focus on assisting this year’s worthy beneficiary.

Throughout the course of two years, Community LINC will receive $75,000 in grants to support its Aftercare Expansion. The project will expand the organization’s one-on-one budgeting support and will provide ongoing employment aftercare to approximately 250 homeless parents. Community LINC’s mission is to end homelessness, impact poverty and remove barriers to self-sufficiency for families.

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When you click links marked with the “‡” symbol, you will leave UMB’s website and go to websites that are not controlled by or affiliated with UMB. We have provided these links for your convenience. However, we do not endorse or guarantee any products or services you may view on other sites. Other websites may not follow the same privacy policies and security procedures that UMB does, so please review their policies and procedures carefully.

 


Mr. Hagedorn is president and chief executive officer of UMB Bank and vice chairman of UMB Financial Corporation. Prior to this role, Hagedorn served as chief financial officer and chief administrative officer of UMB Financial Corporation. He joined UMB in March 2005.



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