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Meet the Leadership Series: Tony Mayfield, Chairman & CEO of Greater Missouri

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Q&A with Tony Mayfield

Get to know UMB Bank’s leadership a little better. Tony Mayfield joined UMB in 2005 and was recently promoted to UMB Bank Chairman & CEO of Greater Missouri.
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What about your past shaped who you are today?

I grew up in a blue collar family in Jefferson City, Mo., that, at times, struggled to make ends meet.  I decided early on that I would work hard in everything I did in order to take a different path.  I was the first and only person in my family, which included four sons, to go to college (William Jewell) and the only person in my extended family to earn a master’s degree (at the University of Missouri).  I started athletics when I was in 6th grade and eventually earned a college scholarship as a track and cross country athlete.  Those experiences taught me that by leveraging hard work, integrity, discipline and tenacity, you can shape your future.

Why did you choose UMB?

I knew the bank had a great history in Kansas City. However, it was ultimately an article about the new leadership (new at the time, nine years ago) that caught my attention.  My recruiter wanted me to see the changes at UMB, and he sent me articles about Mariner Kemper. The one that impressed me was an article about Mariner bringing his children to an annual shareholders’ meeting.  I loved his approach to leadership that reaffirmed that we are professionals but our family is a key factor that should not be overlooked as a vital part of our success. I have two daughters with my wife, Cori, of 20 years, so family is essential to me.

What makes a regional bank chairman/CEO great?

My ultimate goal is to be the type of leader that allows people around me the space to communicate their thoughts, ideas and passions and to take the time to really listen and therefore to really care.

I am striving to become an expert listener.

For anyone that knows me, they would say that I have made progress in this area but still have a very long way to go. I sincerely believe that authentically listening and placing your whole attention on someone (spouse, child, co-worker, etc) is vital to really affirming the other persons’ value as a human being.  When you give someone your undivided attention you are really saying “I care about you and what is important to you.”

What is the greatest challenge facing the financial industry going into 2015?

Regulatory pressure.  While I do see the value to protecting consumers and businesses from unfair practices, I also think that best practice organizations like UMB get painted with the same brush as those that don’t share the same values.

What are your favorite ways to give back in the Columbia community?

I am involved at the University of Missouri Crosby MBA School. I graduated from there in 1994, and it has been great to give back through sitting on their advisory board. I am the past president (2012) and have taught an annual seminar, MBA Life Skills 101, for the past three years. I have participated in being a panelist, mentor, and have an opportunity to work with the Trulaske School of Business (undergrad) as well.

My wife and I have been very involved in Rainbow House, a domestic violence crisis shelter, and the Food Bank of Central Missouri.

Where is your favorite place to travel? Why?

We love to go to the northeast during fall foliage season.  We love the coast of Maine (my wife has seen every lighthouse from Massachusetts to the Canadian border), the White Mountains of New Hampshire, or anywhere in Vermont.

My wife and I have been there 9 times in our 25 years together.  She spent a year in Gloucester, Mass. right out of college and I went to visit her and fell in love with that part of the country. There are so many historical places, and of course the foliage is breathtaking in late September and early October.

What are your favorite ways to spend a weekend?

I love to spend time with my family.  My kids are great ages (14 and 10). On any given weekend morning, we might make breakfast and have it on the deck and read the newspaper for an hour or two. We also enjoy going to the pool, riding bikes, playing golf, riding horses, yard work or going shopping. We usually then cap off the day with grilling on the deck and spend some time around the fire pit after dark. In the winters, we enjoy board games, playing team air hockey or ping pong, watching movies, reading or playing in the snow together.

 

When you click links marked with the “‡” symbol, you will leave UMB’s website and go to websites that are not controlled by or affiliated with UMB. We have provided these links for your convenience. However, we do not endorse or guarantee any products or services you may view on other sites. Other websites may not follow the same privacy policies and security procedures that UMB does, so please review their policies and procedures carefully.


Mr. Mayfield is a regional CEO for UMB for Greater Missouri. He is responsible for strategic leadership of the region and partnering with teams in various communities throughout Missouri. He joined UMB in 2005 and has 24 years of experience in the financial services industry. Tony is passionate about building relationships and developing associates to help them maximize their potential and success at UMB.



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Meet the Leadership Series: John Wilson, Springfield Community Bank President

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Q&A with John Wilson

Get to know our leaders a little better. John Wilson joined UMB in 2012 and was recently promoted to community bank president for UMB Bank in Springfield.
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What about your past shaped who you are today?

I grew up in Tucson, Arizona. I graduated from Northern Arizona University and also the Pacific Coast Banking School in Seattle. My first job was as a teller in Tucson for what became Wells Fargo Bank.  We have moved several times during my career, each time for a better professional opportunity.  A promotional opportunity arose 10 years ago so we moved from Washington to Springfield, near where my parents were born and raised.

I have found that being mobile has lead to better career advancement and a number of different life experiences.  We have lived in five cities including Tucson, Flagstaff, Seattle, Yakima and now Springfield.

What makes a community bank president great?

A community bank president must be a coach, motivator, mentor and a subject matter expert for his/her team and support staff.  This person also has to be highly visible and highly respected in the community.

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What is the greatest challenge for community banks going into 2015? 

Pressure on net interest margin combined with the rising costs associated with complying with regulations is a huge challenge for all banks, particularly smaller community banks.  In the case of UMB, I think our expansion/investment in select markets using an efficient infrastructure will benefit us.

What are your favorite ways to give back in the Springfield community?

As bankers we tend to having working knowledge of many industries, therefore I think we make good board members. I enjoy the diversity of thought and opinions that I experience while serving on a non-profit board or being a volunteer. It allows me to broaden my horizons and grow as a person. I advise my team to volunteer and tell them it will help their professional career in many ways.

Tell us about your family

I met my wife Gwen in college and am proud to say that we recently celebrated our 40th anniversary. We have two sons–one is a physical therapist who lives in western Montana, and the other is in industrial lighting sales and lives in Seattle.  We recently found out we will be grandparents early in 2015!
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Where are your favorite places to travel?

Anywhere there is a beach or golf course or some type of adventure.  Several years ago, we spent a week floating down the Grand Canyon.  It was a fabulous experience.
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What are your favorite ways to spend a weekend?

My wife and I play a lot of golf together on weekends.  We also snow ski although that is a little harder to do in Missouri!
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When you click links marked with the “‡” symbol, you will leave UMB’s website and go to websites that are not controlled by or affiliated with UMB. We have provided these links for your convenience. However, we do not endorse or guarantee any products or services you may view on other sites. Other websites may not follow the same privacy policies and security procedures that UMB does, so please review their policies and procedures carefully.


Mr. Wilson is a Community Bank President for UMB in Springfield, MO. He is responsible for UMB’s Springfield commercial lending office. He joined UMB in 2012 and has 35 years of experience in the financial services industry.



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Connecting: one of the keys to centered leadership

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UMB’s Dana Abraham spoke to the Saint Louis University Cook School of Business this week. Here is an excerpt from her talk.

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The leadership model is advancing, and evolving into a better place than ever before.

What began as a specific push for progress among women in leadership roles spurred the study1 that formed “Centered Leadership” – a model that has served successful professionals around the globe. Common themes appeared in this study, and the data was later validated by a survey of 2,500 executives.

They called the resulting model centered leadership. It’s about having a well of physical, intellectual, emotional and spiritual strength that drives personal achievement, and in turn inspires others to follow.

One of the elements to this model is connecting.

Connecting: Identify who can help you grow, build stronger relationships and increase your sense of belonging.

People with strong networks and good mentors enjoy more promotions, higher pay and greater career satisfaction.

One thing that differentiates a leader from a manager is the leader’s ability to figure out where to go to get things done. In order to get things done, you need three types of essential networks.

1)     Work Resource – The people in this network assist you with projects and give you access to information and ideas.

2)     Personal Support: These are your personal counselors, your friends. They provide a safe place to vent.

3)     Career Support: These include your mentors, coaches and sponsors.

HOW to network –

  • First of all, don’t start with an actual networking event. Instead, work on meaningful encounters with others. For example, getting to know people by working with them on a committee or taking part in a shared interest.
  • Remember to give, not just take. Effective networks are earned. There is a need for reciprocity when people receive—they feel obligated to reciprocate. Focus on the value you add to others and what you bring to these relationships. Do you have expertise, a point of view from another generation, information, referrals?
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When I first joined UMB, I tried to connect with our largest and most profitable commercial banking clients. I needed to prove myself to these business partners. I laid out my service model, but didn’t have any referrals. It wasn’t until I first referred business to them that they saw the value I could bring. Today, commercial bankers are my leading sources of new business.

It’s also important to take a long-term approach. Build relationships before you need them so you can save time in the future.

What’s the difference between a mentor and a sponsor?

Mentorship is important to our personal development, but sponsorship will help us break through. A sponsor is willing to go beyond the role of mentor to stick out his/her own neck to create an opportunity for a protégée.

A mentor dispenses wisdom, while a sponsor gets involved. Sponsors believe in you, but mentors don’t always go that far.

I have been fortunate to have sponsors. My direct supervisor has put my name into the hat several times and has an interest in my personal development. I also have peers from other lines of business who I would view as sponsors—people who would recommend me for a project or development opportunity.

Networks are about reaching out, showing interest in another person, and offering help – a true key to professional growth. Authenticity matters, so develop an approach that fits your personality and style.

 

footnote
1 – A study was launched by McKinsey and Company to determine what drives and sustains successful female leaders – this was done to help younger women navigate the paths to leadership to learn how organizations could get the best out of this group of talented associates. This work was lead and later published by Joanna Barsh, Suzie Cranston and Geoffery Lewis. They interviewed 85 successful women from across the globe and in diverse fields.


Dana Abraham is president of the Personal Banking Division and is responsible for the delivery of comprehensive financial services. Her areas of focus include Wealth Planning, Private Banking, Personal Trust, Investment Management and Insurance. She joined UMB in 2005 and has more than 20 years of experience in the financial services industry. Abraham earned a bachelor’s degree in business administration with a concentration in both accounting and economics from the University of Louisiana. She is a graduate of Leadership Overland Park and Kansas City Tomorrow Leadership programs.



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Meet the Leadership Series: UMB Bank President & CEO Mike Hagedorn

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Q&A with Mike Hagedorn

Get to know UMB Bank’s President and CEO a little better. Mr. Hagedorn joined UMB in 2005 and was recently promoted to president and chief executive officer of UMB Bank. He is also the vice chairman of UMB Financial Corporation. Hagedorn family

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What about your past shaped who you are today?
My dad was a banker for 40 years in Des Moines, Iowa. My dad is probably the reason why I’m a banker today. I grew up with it at the dinner table. We still talk about banking at family get-togethers; it probably drives some of our spouses nuts, but that’s just who we are. My brother is a banker and my wife used to be a bank examiner, so we all have a lot in common as far as our career choices.

Tell us about your family.
My wife, Lisa, and I met in high school and have now been married 25 years.

My sister was adopted, so that was important to me. My wife and I talked about adopting even before we got married. Since I grew up with it, to me, that’s just what you do. We adopted our daughters when they were 5 and 7 from Russia, and we also have two sons. After we get through all the birthdays coming up, my kids will be 18, 17, 16 and 15. I reminded my wife the other day that we’ll be empty nesters soon. We’re trying not to panic.

Why did you choose UMB?
UMB was looking for a CFO. We were back in Iowa with all our family, and my daughters had only been in America for a year and didn’t speak English yet. It’s hard to take your spouse out of that environment  with her family or pull your kids out of school.

Because of those reasons, I said no to the position at first, but then agreed to come talk to Mariner and Peter. I talked to Peter first and realized, “Wow, this is a great cultural fit. This could work.” I went in to the meeting thinking it would be an easy decision to turn it down not expecting to love it so much. Then I sat down with Mariner, and he was very warm and down to earth. And I realized I could see myself here.

I would never work in a place where I don’t like the culture or don’t believe in what we’re doing or don’t like the people I work with. Those were the most important things. I also looked at the financial statements and realized UMB screamed opportunity. That was attractive to me. Those were the hooks. I’m now in my 9th year at UMB.

Describe your perfect Saturday.
Playing golf with my kids. Or whatever I’m doing, it would revolve around my kids. Even though I complain sometimes about all the madness and craziness, I want to take advantage of spending time with them before they’re all away at college.


Mr. Hagedorn is president and chief executive officer of UMB Bank and vice chairman of UMB Financial Corporation. Prior to this role, Hagedorn served as chief financial officer and chief administrative officer of UMB Financial Corporation. He joined UMB in March 2005.



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Your culture drives innovation

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Mike Hagedorn is back to expand on the idea of company culture. This time, he highlights the importance of allowing your culture to drive innovation.

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Mr. Hagedorn is president and chief executive officer of UMB Bank and vice chairman of UMB Financial Corporation. Prior to this role, Hagedorn served as chief financial officer and chief administrative officer of UMB Financial Corporation. He joined UMB in March 2005.



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Embracing Opportunities

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Meet UMB’s chief financial officer, Mike Hagedorn. In his eight years at UMB, he has embraced his role as CFO and its many opportunities. Expanding this role beyond the traditional expectations of a CFO, he is a champion of the company culture. Here he shares his thoughts on this important position in the company and what it means to him.

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Bank deposit products provided by UMB Bank n.a., Member FDIC. Equal Housing Lender


Mr. Hagedorn is president and chief executive officer of UMB Bank and vice chairman of UMB Financial Corporation. Prior to this role, Hagedorn served as chief financial officer and chief administrative officer of UMB Financial Corporation. He joined UMB in March 2005.



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