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Meet the Leadership Series: Phil Klevorn (Private Wealth Management)

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Q&A with Phil Klevorn, Senior Vice President, Private Wealth Regional Manager

Get to know UMB’s leadership a little better.
Phil Klevorn marathon

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Tell us about yourself.
I am from St. Louis and feel rooted in this community. I am very much involved in the rebirth and rebuilding of the urban landscape of St. Louis. I went away for school to Benedictine College in Atchison, Kan. Few people know that in a previous life I was a Minor League Baseball umpire in the Appalachian League and the Florida State League. I even had spring training with the New York Mets and the Philadelphia Phillies. When it became apparent I was not Major League material, I had to move on.

I am the youngest of six boys (no girls) and so my growing up was a unique experience to who I am. Currently I have three kids ranging in age from 11 to 16-years-old and all are progressing in a manner that I expect will lead to mature and productive adults. My wife is a godsend who keeps me grounded and is the best partnership I could ever be part of. 

What about your past shaped who you are today?
I would like to think that the times I have failed to achieve a goal or been unsuccessful in a pursuit has shaped me today. I am a firm believer that we learn from our failures and mistakes and those difficult times make us stronger.

Why did you choose UMB?
From day one I was impressed with UMB as I saw early on the value system here matches up with mine. Essentially, I am attracted to the way we value clients and treat them in a manner that focuses on their success and them as the core of what we do each day. 

What have you found successful in your role within UMB Private Wealth Management?
I think a great Private Wealth manager recognizes the strength of the team around them and works to that strength. The success we have had here in St. Louis is because we have come together as a team and have employed a disciplined strategy that challenges our clients and enters into a process that is focused on our clients rather than on us.

What are your favorite ways spend your free time?
I serve on the board of the International Institute which is an organization that deals with refugee resettlement and immigrant assimilation. Seeing individuals come into our country with nothing but the clothes they are wearing and in a matter of time sharing in the American dream is something to behold.

I run marathons (I’m not very fast) and enjoy the intensity and push to go beyond what I am capable of. And, I serve on the City of St. Louis Tax Increment Finance Commission as a way to promote the growth of our urban core.

On the weekends, I like to go on a long run in training for a marathon and then spend time with my wife and kids. Good food and good drink can make a special weekend very special.

Where is your favorite place to travel?
Phil Klevorn family at Liberty Bell
I really like historical places of interest. This past summer, my family and I went to Pennsylvania. To stand in the spot where the Declaration of Independence was debated and signed is a moving experience. Likewise, standing on the Battlefield of Gettysburg and reliving that watershed moment in U.S. history helps put my life in 2015 in perspective.

Tell us about your team.
The St. Louis Private Wealth team is really a great group who has diverse backgrounds and levels of experience. This team does not need to be told what to do. I fill out the lineup card, and they do the hitting.

I am happy to report that we have brought in as much in assets under management for the first 6 months of 2015 as we did in all of 2014. This is a testament to the focus we have applied around our process. The talent and abilities are there, we are just doing a better job of bringing it together.

What is the greatest challenge facing the industry right now?
How we engage clients going forward will be the key to our success. For our industry, if we focus on clients goals and objectives and understand their priorities, we will be successful—and I think we are ahead of the curve on this. I am not sure the industry understands this, but it is repeatedly what our clients tell us. Our clients are not interested in how great at wealth management a firm is. They want to know we are listening and providing solutions that meet the client’s needs and not what is in our own self interest. To me, this is the defining issue of the day and that separates the good firms from the not so good firms. I am happy that we are going down the path of being a good firm.

 

When you click links marked with the “‡” symbol, you will leave UMB’s website and go to websites that are not controlled by or affiliated with UMB. We have provided these links for your convenience. However, we do not endorse or guarantee any products or services you may view on other sites. Other websites may not follow the same privacy policies and security procedures that UMB does, so please review their policies and procedures carefully.


Mr. Phillip Klevorn is a Regional Manager for UMB Private Wealth Management. He is responsible for Private Wealth Management in the St. Louis Region. He joined UMB in 2015 and has 22 years of experience in the financial services industry.



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Meet the Leadership Series: Maureen Quill (UMB Fund Services Chief Operating Officer)

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Q&A with Maureen

Get to know UMB’s leadership a little better. Nearly 20 years ago, Maureen Quill joined UMB Fund Services which just celebrated its 25th anniversary and is consistently named one of the Milwaukee Journal Sentinel’s Top Places to Work. She was recently featured in Milwaukee Business Journal’s Women of Influence series.
UMB Fund Services Maureen Quill

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Tell us about yourself
I was born and raised in Dubuque, Iowa.  I went to Saint Mary’s College in Notre Dame, Indiana. I graduated with a Bachelors of Business Administration degree with a concentration in management and finance. I met my husband, Mike, on a blind date at the end of my freshman year. Mike is from the Chicago area, but he transferred to Notre Dame from Loras College which is located in Dubuque. My family and extended family are Notre Dame fans (fanatics may be a better description) and many members of my family graduated from Loras – destiny seemed to play a hand in our meeting! We married soon after college.

My first job was working in the Children’s Room of the public library in Dubuque. I worked there for two and a half years during high school and loved it. As an avid reader, the library was the perfect fit for me.  My first job out of college was as a call center representative at a mutual fund company.

I worked for that mutual fund company in Chicago for five years, in Kansas City for almost six years and in Milwaukee for a year. Then I worked for Sunstone for five years before UMB acquired Sunstone in 2001. I have spent my entire 30 year career in back office operations and management.

What about your past shaped who you are today?
Maureen Quill - UMB Fund Services
My parents were both ahead of their time. My mother worked full time as an ophthalmologist technician and my father was an accountant for Deere & Co. My mom loved her work and didn’t retire until age 75. My dad was always very supportive of her career. They set a good example of marriage being an equal partnership for my siblings and me. My parents infused strong moral and ethical values and expected us to get a good education and contribute to our communities. They encouraged my siblings and me to work hard and accomplish much.

Tell us about your family.
Maureen Quill with husband Mike
My husband Mike and I will be married 30 years in December.  Mike is a marketing consultant for small to mid-size manufacturing businesses. We have four children. Mitchell is 25 and in his last year of chiropractic school. Our triplets are 20. Our son Murphy is a sophomore at Marquette. Our daughter Mairead is at home with us, and our daughter Maiti is a sophomore at Saint Mary’s College, Notre Dame.
Maureen Quill and family
What makes a Chief Operating Officer great?
A COO’s job is to make sure that your team has the tools, training and support needed to successfully provide the unparalleled customer experience to our clients all the while keeping an eye on the bottom line.

What are your favorite hobbies?
My favorite hobbies are spending time with my family, reading, movies and cooking.

Where is your favorite place to travel?
I like to go to different places but water, mountains, hiking and history are common themes.

What are your favorite ways to spend a weekend?
My favorite are fall football weekends at Notre Dame. We go to three or four games a year, and family and friends are always part of the festivities.

Tell us about your team at UMB Fund Services.
There are seven members of my immediate team including me. Four of us have new roles within the last nine months!  This has been a year of stretch assignments and change but all for the good. My team has an average of seven years with UMB Fund Services and more than 25 years in the industry.

UMB Fund Services has $202.7 billion in assets under administration. We have more than 200 clients and provide fund accounting, fund administration, transfer agency, distribution services, custody and cash management for pooled investments such as mutual funds, hedge funds, alternative investments, collective trusts, etc.

We have more than 400 employees located in Milwaukee, Wisc., Ogden, Utah, Chadds Ford, Penn. and Kansas City, Mo.

My team all has the same focus: great customer service to our clients, our associates and to each other. We work to solve problems as a team, we are collaborative, all ideas are open to discussion, and we are focused on finding a way to say YES to our clients – getting to the right solution for the client and for UMB Fund Services.

What is the greatest challenge facing the industry right now?
There are two things that come to mind. The first is regulation which is constantly changing and challenging to us, our clients and our technology. The second is our growth. Hiring, training and retaining the right people to service our clients and grow with UMB Fund Services is a challenge.

 

When you click links marked with the “‡” symbol, you will leave UMB’s website and go to websites that are not controlled by or affiliated with UMB. We have provided these links for your convenience. However, we do not endorse or guarantee any products or services you may view on other sites. Other websites may not follow the same privacy policies and security procedures that UMB does, so please review their policies and procedures carefully.


Maureen Quill is Chief Operating Officer for UMB Fund Services. She is responsible for overseeing transfer agency, fund accounting and administrations, tax, distribution, alternative investments, technology and client services. She joined UMB Fund Services in March, 1996 and has 30 years of experience in the financial services industry.



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UMB: Inspiration – Private Wealth Management

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UMB prides itself on being a financial institution with a heartbeat. We are passionate about what we do and want to share what inspires us.

Dana’s father inspired her to be a leader, her small business owner mother influenced her commercial banking roots and several mentors helped to shape her career. Hear more about what inspires the leader of our Private Wealth Management department.

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Dana Abraham is president of the Personal Banking Division and is responsible for the delivery of comprehensive financial services for consumers across UMB's footprint. She joined UMB in 2005 and has more than 20 years of experience in the financial services industry. Dana earned a bachelor’s degree in business administration with a concentration in both accounting and economics from the University of Louisiana. She is a graduate of Leadership Overland Park and Kansas City Tomorrow Leadership programs.



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Meet the Leadership Series: UMB Bank President & CEO Mike Hagedorn

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Q&A with Mike Hagedorn

Get to know UMB Bank’s President and CEO a little better. Mr. Hagedorn joined UMB in 2005 and was recently promoted to president and chief executive officer of UMB Bank. He is also the vice chairman of UMB Financial Corporation. Hagedorn family

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What about your past shaped who you are today?
My dad was a banker for 40 years in Des Moines, Iowa. My dad is probably the reason why I’m a banker today. I grew up with it at the dinner table. We still talk about banking at family get-togethers; it probably drives some of our spouses nuts, but that’s just who we are. My brother is a banker and my wife used to be a bank examiner, so we all have a lot in common as far as our career choices.

Tell us about your family.
My wife, Lisa, and I met in high school and have now been married 25 years.

My sister was adopted, so that was important to me. My wife and I talked about adopting even before we got married. Since I grew up with it, to me, that’s just what you do. We adopted our daughters when they were 5 and 7 from Russia, and we also have two sons. After we get through all the birthdays coming up, my kids will be 18, 17, 16 and 15. I reminded my wife the other day that we’ll be empty nesters soon. We’re trying not to panic.

Why did you choose UMB?
UMB was looking for a CFO. We were back in Iowa with all our family, and my daughters had only been in America for a year and didn’t speak English yet. It’s hard to take your spouse out of that environment  with her family or pull your kids out of school.

Because of those reasons, I said no to the position at first, but then agreed to come talk to Mariner and Peter. I talked to Peter first and realized, “Wow, this is a great cultural fit. This could work.” I went in to the meeting thinking it would be an easy decision to turn it down not expecting to love it so much. Then I sat down with Mariner, and he was very warm and down to earth. And I realized I could see myself here.

I would never work in a place where I don’t like the culture or don’t believe in what we’re doing or don’t like the people I work with. Those were the most important things. I also looked at the financial statements and realized UMB screamed opportunity. That was attractive to me. Those were the hooks. I’m now in my 9th year at UMB.

Describe your perfect Saturday.
Playing golf with my kids. Or whatever I’m doing, it would revolve around my kids. Even though I complain sometimes about all the madness and craziness, I want to take advantage of spending time with them before they’re all away at college.


Mr. Hagedorn is president and chief executive officer of UMB Bank and vice chairman of UMB Financial Corporation. Prior to this role, Hagedorn served as chief financial officer and chief administrative officer of UMB Financial Corporation. He joined UMB in March 2005.



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Your culture drives innovation

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Mike Hagedorn is back to expand on the idea of company culture. This time, he highlights the importance of allowing your culture to drive innovation.

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Mr. Hagedorn is president and chief executive officer of UMB Bank and vice chairman of UMB Financial Corporation. Prior to this role, Hagedorn served as chief financial officer and chief administrative officer of UMB Financial Corporation. He joined UMB in March 2005.



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