Blog   Tagged ‘company culture’

UMB Leadership Series: Vicky Hales

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Every year, UMB presents Leadership Awards to a select group of associates who best demonstrate the attributes and behaviors our company values the most. While many of our associates admire, learn from, and are inspired by award winners like Vicky Hales – who was recognized this year in the “Actively Promotes UMB in the Community” category – it’s easy to think of them only as the person they are in the present. However, the narrative of her career has an origin story and an arc that is anchored to the events, experiences and mentors that she has encountered along the way.

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In 1990, Vicky started her career with UMB as a teller in Belleville, Illinois, and in mid-1993, she moved North to the Swansea, Illinois UMB branch to work as the assistant manager. It was there Vicky says she met the first of her mentors, Cathy Hayden who introduced Vicky to the concept of “the unparalleled customer experience.”

“Of course we didn’t call it that back then,” she says, “but that’s exactly what we were doing. Cathy, helped me develop the skills that enabled me to think outside the box in order to be able to provide ‘TUCE’ for my clients.”

Several years later, Vicky continued to build on her career successes, and earned a role as a regional trainer with the responsibility of developing a training program from scratch. This is where she met her next mentor, Joe Thompson.

“Joe was the regional manager of the St. Louis region at the time. He trusted me to take ownership of the creation of a training program that, before I started, had not existed. Joe also helped me to understand and develop the skills to navigate the different dynamics in a work place in order to accomplish goals.”

While many think of navigating group dynamics as only applying to teams you’re working on, Vicky says that it also applies to teams you’re leading, and an important component of that is understanding how to set expectations.

“If you’re out at night and see people on the street, you’ll notice that they naturally shy away from following poorly lit paths because it’s unclear about what’s at the end or how it will get them to where they want to go. Similarly, in my role, I always want illuminate the path to our goal so that people see clearly how we can get there. That means setting clear expectations, and gaining buy-in, from the team about the best way to reach a target.  If you are successful at setting the expectation and gaining the team’s buy-in then driving performance is simply encouragement and celebrating the milestones along the way.  Regular coaching helps too so that you can help remove roadblocks as they arise.”

Most recently Vicky has worked with Consumer Director of the West Territory, Alex Rasmussen.

“Since I’ve met him, he’s always inspired me to reach for the top.  Once he challenged me about why I wasn’t number one in the company, and guess what? I became #1 in the company that year.  He is the very definition of a great leader.”

Today, Vicky says that she has several management philosophies that she tries to live by.

The first of which is next to her desk, and pinned to the right of a picture of Michael Jordan. It states, “The first responsibility of a leader is to define reality.  The last is to say thank you.  In between, the leader is a servant.”

-Max De Pree
Leadership is an Art

The second one is paraphrased to use the feminine pronoun vs the masculine one and says, “A good manager is a woman who isn’t worried about her own career but rather the careers of those who work for her.”

-H.M.S. Burns President
Shell Oil Co.

“By keeping these close to my desk,” says Vicky, “it helps remind me that I’m most proud when I’m serving my team to help them reach goals that are meaningful to them.  Whether it’s a production goal or a promotion, it’s gratifying to me to see their success, and that I’m hopefully passing on the lessons that I’ve learned from the many great leaders who have inspired me.”

Interested in learning more about careers at UMB? See what we mean when we say, “Be Part of Something More.


UMB Financial Corporation (Nasdaq: UMBF) is a diversified financial holding company headquartered in Kansas City, Mo., offering complete banking services, payment solutions, asset servicing and institutional investment management to customers. UMB operates banking and wealth management centers throughout Missouri, Illinois, Colorado, Kansas, Oklahoma, Nebraska, Arizona and Texas, as well as two national specialty-lending businesses. Subsidiaries of the holding company include companies that offer services to mutual funds and alternative-investment entities and registered investment advisors that offer equity and fixed income strategies to institutions and individual investors.



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Inside UMB: The benefits of yoga at work

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This post is part of our “Inside UMB” series, offering a look at our company’s culture and stories about our people.  

Cathy Tadlock is an Executive Assistant at UMB and the instructor for the company’s onsite yoga classes for associates, which offer modifications to postures to be inclusive of all attendees.

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The benefits of yoga

Cathy started her yoga journey a few years ago, searching for a way to add physical exercise into her busy schedule without having to go to a gym. Through her yoga practice, Cathy has discovered more than she anticipated and is now sharing this passion with her colleagues, in hopes they gain the same benefits.

“I used to suffer from terrible migraines multiple times a week. This has been greatly reduced and is now easily managed. I’m in better shape now than I was at age 20 and have a greater sense of community through teaching,” Cathy said.

“Associates can gain better concentration and focus through practicing yoga at work. A happy person feels better, is more relaxed and can counteract some of the effects of sitting at a desk.”

Onsite yoga classes at UMB

UMB’s onsite yoga classes are offered twice per week for associates during the lunch hour in the downtown Kansas City office. With a UMB’s focus on associate health and wellness in mind, these classes provide a break in the workday routine and exposure to co-workers who might share similar interests.

At UMB, Cathy teaches Vinyasa Flow, a form of yoga for any skill level, which focuses on breathing and posture techniques. Cathy explained, “We don’t do the complex postures you see on social media—we focus on linking movement with your breath.”

“I love that yoga can be adapted for anyone, and it is a very personal journey. Each day is different when you step on your mat. I have learned to set aside my ego and competitive self while practicing yoga,” Cathy shared.

“I was so excited when I learned I would be able to share yoga with fellow UMB associates. I have the best of both worlds: I work with a great group of people and get to meet new faces from across the company through yoga.”

Learn more about UMB’s associate benefits at umb.com/careers.


UMB Financial Corporation (Nasdaq: UMBF) is a diversified financial holding company headquartered in Kansas City, Mo., offering complete banking services, payment solutions, asset servicing and institutional investment management to customers. UMB operates banking and wealth management centers throughout Missouri, Illinois, Colorado, Kansas, Oklahoma, Nebraska, Arizona and Texas, as well as two national specialty-lending businesses. Subsidiaries of the holding company include companies that offer services to mutual funds and alternative-investment entities and registered investment advisors that offer equity and fixed income strategies to institutions and individual investors.



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Inside UMB: A Benefit for New Parents

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This post is part of our “Inside UMB” series, offering a look at our company’s culture and stories about our people.

While paid leave for new mothers is a common associate benefit among employers, paid parental leave (in addition to maternity leave) that can be used by both parents is harder to find. UMB is proud to offer this extra benefit to new mothers and fathers, believing that the time spent with a newborn is invaluable for both parents.

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UMB associates and brothers Andrew and Matthew Null have both welcomed new additions to their families in the past few years. As they each prepared for the arrival of their little ones, they were pleasantly surprised to learn about parental leave offered at UMB.

“I had never heard of paid leave for new fathers before! I have always valued everything UMB does for associates, but this benefit really proves that UMB values a work/life balance,” said Matthew (pictured at the bottom with his family).

Both brothers explained that being able to spend dedicated time at home made a big difference in their families’ adjustment to life with a newborn.

“It allows the family to operate as such by learning, growing, sharing duties and bonding during this time. Because of UMB’s parental leave, I was able to take over when my wife returned to work, giving me plenty of time to bond with my son,” Andrew shared (pictured above with his family and on the left at a Kansas City Royals game).

Matthew Null reiterated his brother’s sentiment, saying “It was really a once in a lifetime experience to share that time with my new daughter, along with being able to be a help to my wife. As many parents know, the first several weeks are taxing. Being able to work together as a team made the process much easier and created memories I will never forget.”

After utilizing this benefit, Andrew and Matthew Null are proponents of parental leave and how it can benefit both associates and employers. Matthew explains, “This benefit improves an associate’s balance between work and home, which in turn leads to better performance. As a first time father, I had a lot to learn in those first several weeks, and this time helped reduce my stress and share in a special time that many new fathers might miss.”

Learn more about UMB associate benefits on the Careers page and see quotes from more associates like Matthew and Andrew.


UMB Financial Corporation (Nasdaq: UMBF) is a diversified financial holding company headquartered in Kansas City, Mo., offering complete banking services, payment solutions, asset servicing and institutional investment management to customers. UMB operates banking and wealth management centers throughout Missouri, Illinois, Colorado, Kansas, Oklahoma, Nebraska, Arizona and Texas, as well as two national specialty-lending businesses. Subsidiaries of the holding company include companies that offer services to mutual funds and alternative-investment entities and registered investment advisors that offer equity and fixed income strategies to institutions and individual investors.



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Our Guiding Principles

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What is true today, was true 103 years ago when our organization was formed. Doing what is right, and serving the needs of those that choose our company, have always been our guiding principles. From 1887 when William T. Kemper started as an assistant cashier at the Rufus Crosby Valley Falls Bank of Deposit in Kansas, banking has been in our blood.

Five generations later we are still passionate about those founding principles, and every day we strive to deliver on our value of providing the unparalleled customer experience. Our journey started more than a century ago as the City National Bank. As we build on what came before, we honor our past as we shape our future.

Check out this video, and watch for more posts that share an inside look at our history, culture, people and business approach.

 

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UMB Financial Corporation (Nasdaq: UMBF) is a diversified financial holding company headquartered in Kansas City, Mo., offering complete banking services, payment solutions, asset servicing and institutional investment management to customers. UMB operates banking and wealth management centers throughout Missouri, Illinois, Colorado, Kansas, Oklahoma, Nebraska, Arizona and Texas, as well as two national specialty-lending businesses. Subsidiaries of the holding company include companies that offer services to mutual funds and alternative-investment entities and registered investment advisors that offer equity and fixed income strategies to institutions and individual investors.



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UMB: Insights – Culture

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What makes UMB stand out from other organizations? Our leadership shares what they believe makes us special in this continuation of our UMB: Insights series.

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UMB Financial Corporation (Nasdaq: UMBF) is a diversified financial holding company headquartered in Kansas City, Mo., offering complete banking services, payment solutions, asset servicing and institutional investment management to customers. UMB operates banking and wealth management centers throughout Missouri, Illinois, Colorado, Kansas, Oklahoma, Nebraska, Arizona and Texas, as well as two national specialty-lending businesses. Subsidiaries of the holding company include companies that offer services to mutual funds and alternative-investment entities and registered investment advisors that offer equity and fixed income strategies to institutions and individual investors.



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