Blog   Tagged ‘diversity’

Inside UMB: Focusing on Abilities

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As a part of our “Inside UMB” series, we’ll be sharing stories about our people, culture and all the things, big and small, that make us who we are.

This story focuses on “Associate Spirit.” One of UMB’s key shared values, we rely heavily on our people and their collective attitude and skills to differentiate us as a company.

Following is a Q&A session with Director of Talent Acquisition Mary Beth Majors that gives an inside look at how our diversity practices are helping us hire top talent.

When did you first meet Jennifer?
I met Jennifer Hertha over the phone in 2007 when recruiting her for a teller position with UMB. Impressed by Jennifer’s phone interview, I invited her to interview in person. When she arrived, I noticed that due to her being in a wheelchair, she had some form of disability.
Admittedly, I was hesitant at first because I wanted to ensure she was treated like any other candidate, but was also afraid of saying the wrong thing. However, what struck me most about Jennifer was that she was determined and didn’t let her disability impact her confidence in fulfilling her responsibilities. Jennifer interviewed wonderfully and was hired for the position.

Jennifer Hertha_Mary Beth Majors_UMB_diverse hiring

How has Jennifer contributed to the organization?
Jennifer didn’t waste any time in showing us what she was capable of. She consistently impressed her managers, received multiple promotions, and is now one of my top performers on the Talent Acquisition team.

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How has she uniquely added to the team?
Working with Jennifer has been such a good thing for me personally. While UMB has always had a focus on having diverse workforce, she has challenged me to take an even closer look at our hiring practices. Now, Jennifer and I advocate together for people with disabilities in the community and work to help other companies evaluate their own hiring efforts‡.

Jennifer Hertha_UMB_Diversity

How does UMB view diversity?
At UMB, diversity is examined not just through gender, race, ethnicity, etc., but also through the breadth of experiences, ideas and beliefs that our associates bring to the table. Diversity and inclusion is not merely a statement on a website; it means that all are encouraged to contribute fresh ideas and to embrace differences.

When each of our associates feels like a valued member of UMB, we are doing our job. Our philosophy is to hire great—and different—talent and to give people the tools to succeed and utilize their strengths.

Recently, we shared some of these efforts with the Kansas City Star, including being at the forefront of supporting a new job board to match candidates with disabilities with employers‡.

Learn more about UMB’s culture and career opportunities.

 

When you click links marked with the “‡” symbol, you will leave UMB’s website and go to websites that are not controlled by or affiliated with UMB. We have provided these links for your convenience. However, we do not endorse or guarantee any products or services you may view on other sites. Other websites may not follow the same privacy policies and security procedures that UMB does, so please review their policies and procedures carefully.


UMB Financial Corporation (Nasdaq: UMBF) is a diversified financial holding company headquartered in Kansas City, Mo., offering complete banking services, payment solutions, asset servicing and institutional investment management to customers. UMB operates banking and wealth management centers throughout Missouri, Illinois, Colorado, Kansas, Oklahoma, Nebraska, Arizona and Texas, as well as two national specialty-lending businesses. Subsidiaries of the holding company include companies that offer services to mutual funds and alternative-investment entities and registered investment advisors that offer equity and fixed income strategies to institutions and individual investors.



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Community Partnerships: The key to your diversity and inclusion plan

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So your company has created and implemented a comprehensive diversity and inclusion plan. Now what? A key component of your company’s plan is choosing community partners. These partners provide an expertise and insight on how your company can succeed from a diversity and inclusion perspective.

Diversity Partners

At UMB, we choose organizations and groups that have been identified through our diversity council as major contributors to our strategy. Our goal is to have these organizations enhance our diversity and inclusion strategy in four ways:

  1. Talent acquisition and development – We build a stronger company by hiring and retaining talented, high-performing associates with diverse backgrounds.
  1. Associate engagement – We demonstrate inclusiveness by ensuring each of our associates has a voice and opportunities to share ideas.
  1. Corporate community involvement and volunteerism – Our associates regularly volunteer at the organizations who are our collaborative partners.
  1. Regional cohesiveness – We try to find organizations that have outreach in multiple cities across our footprint (Black MBA Association in Kansas City and St. Louis, Urban Financial Services Coalition in Kansas City, St. Louis and Omaha). But we also will work with independent organizations (The Regional Business Council of St. Louis).

So how do both the company and the community organization benefit from these partnerships?

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Within the company, community partnerships help make associates aware of diversity. Additionally, they help associates stay educated about their community. Some organizations even offer training programs for associates, like a Lunch and Learn, so they can get a better understanding about the community organization and the work they do. For example, UMB works with the Hispanic Chamber of Commerce in Greater Kansas City and they provide our associates with training about how to work with Hispanic businesses.

The company benefits externally from these partnerships by helping us connect with our community. They help us connect with people, resources and other businesses. They help share our vision, mission and values in the diverse communities that we serve.

Community organizations benefit from these partnerships depending on the company. At UMB, we provide them with financial education programs. We also have company officers who serve on boards for the organizations. And we encourage our associates to volunteer for their various programs.

Ultimately it’s important for both the company and the organization to feel like the partnership is bringing some value to them. Both parties should be involved, creating mutually agreed upon activities and goals. Representatives from both organizations should meet regularly to discuss whether or not the partnership is on track. In fact, at UMB we require our collaborative partners to submit an annual report, as well as a scorecard that gives information about their website traffic, how many scholarships they gave out and the amount (if applicable), how many programs they organized during the year, etc.

With the help of these community partners, your company’s comprehensive diversity and inclusion plan will be complete. With your unique combined perspectives, you can be more competitive and create stronger connections within your markets.

 

When you click links marked with the “‡” symbol, you will leave UMB’s website and go to websites that are not controlled by or affiliated with UMB. We have provided these links for your convenience. However, we do not endorse or guarantee any products or services you may view on other sites. Other websites may not follow the same privacy policies and security procedures that UMB does, so please review their policies and procedures carefully.


UMB Financial Corporation (Nasdaq: UMBF) is a diversified financial holding company headquartered in Kansas City, Mo., offering complete banking services, payment solutions, asset servicing and institutional investment management to customers. UMB operates banking and wealth management centers throughout Missouri, Illinois, Colorado, Kansas, Oklahoma, Nebraska, Arizona and Texas, as well as two national specialty-lending businesses. Subsidiaries of the holding company include companies that offer services to mutual funds and alternative-investment entities and registered investment advisors that offer equity and fixed income strategies to institutions and individual investors.



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What is diversity and inclusion?

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The words “diversity” and “inclusion” are used a lot in the business world. But how many of us understand the scope of what those two words mean? There is still a widely-accepted assumption that the diversity discussion is limited to minorities and women. But it’s so much more than that. Diversity covers race, ethnicity, religion, gender, sexual orientation, geographical location and even generational differences.

The word inclusion is equally important because it takes the idea of diversity from awareness to action. Once you are aware of the vast diversity in the workforce, the next step is to include as many of those diverse perspectives as possible into your organization.

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So where do you start? Diversity and inclusion has to be more than paying lip service to the idea. Your company needs a plan.

Four areas to focus on:

  1. Executive Leadership Support

    Of course your executive leadership should approve of and enable your diversity and inclusion ideas and efforts. And while it’s great to have that endorsement, it’s only the first step. Implementing a successful diversity and inclusion program in your organization starts from the top down. Diversity should be on the agenda of every leadership meeting, just like the status update on the company financials.

  2. Measurement

    Use measurement tools – like a scorecard – to benchmark and then measure how your company is doing in specific areas. The only way to understand if and how you’re improving is to keep track of simple metrics. That way you can understand where the company began and what to do to improve. UMB is currently implementing these scorecards across our company.

  3. Required Training

    Required diversity and inclusion training for every associate in the company is also important. Do not assume that associates at a certain level of leadership don’t need this training.

  4. Collaborative Partners

    Consider working with local collaborative partners in your area. At UMB we work with organizations across our footprint to help us advance our diversity efforts in the areas of talent acquisition, associate engagement and business opportunities. For example, in Kansas City, we work with many organizations, including Urban League of Greater Kansas City, Hispanic Chamber of Greater Kansas City and a new organization called Concord Cultural Center.

Fully integrating diversity and inclusion in your company involves applying these ideas to every part of the organization and including everyone in the conversation. The diverse perspectives will likely make your company stronger. When you have multiple points of view, you can provide your customers with a well-rounded approach to the business.

 

When you click links marked with the “‡” symbol, you will leave UMB’s website and go to websites that are not controlled by or affiliated with UMB. We have provided these links for your convenience. However, we do not endorse or guarantee any products or services you may view on other sites. Other websites may not follow the same privacy policies and security procedures that UMB does, so please review their policies and procedures carefully.


UMB Financial Corporation (Nasdaq: UMBF) is a diversified financial holding company headquartered in Kansas City, Mo., offering complete banking services, payment solutions, asset servicing and institutional investment management to customers. UMB operates banking and wealth management centers throughout Missouri, Illinois, Colorado, Kansas, Oklahoma, Nebraska, Arizona and Texas, as well as two national specialty-lending businesses. Subsidiaries of the holding company include companies that offer services to mutual funds and alternative-investment entities and registered investment advisors that offer equity and fixed income strategies to institutions and individual investors.



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