Blog   Tagged ‘ethnicity’

What is diversity and inclusion?

  |  Posted by

The words “diversity” and “inclusion” are used a lot in the business world. But how many of us understand the scope of what those two words mean? There is still a widely-accepted assumption that the diversity discussion is limited to minorities and women. But it’s so much more than that. Diversity covers race, ethnicity, religion, gender, sexual orientation, geographical location and even generational differences.

The word inclusion is equally important because it takes the idea of diversity from awareness to action. Once you are aware of the vast diversity in the workforce, the next step is to include as many of those diverse perspectives as possible into your organization.

Continue Reading

So where do you start? Diversity and inclusion has to be more than paying lip service to the idea. Your company needs a plan.

Four areas to focus on:

  1. Executive Leadership Support

    Of course your executive leadership should approve of and enable your diversity and inclusion ideas and efforts. And while it’s great to have that endorsement, it’s only the first step. Implementing a successful diversity and inclusion program in your organization starts from the top down. Diversity should be on the agenda of every leadership meeting, just like the status update on the company financials.

  2. Measurement

    Use measurement tools – like a scorecard – to benchmark and then measure how your company is doing in specific areas. The only way to understand if and how you’re improving is to keep track of simple metrics. That way you can understand where the company began and what to do to improve. UMB is currently implementing these scorecards across our company.

  3. Required Training

    Required diversity and inclusion training for every associate in the company is also important. Do not assume that associates at a certain level of leadership don’t need this training.

  4. Collaborative Partners

    Consider working with local collaborative partners in your area. At UMB we work with organizations across our footprint to help us advance our diversity efforts in the areas of talent acquisition, associate engagement and business opportunities. For example, in Kansas City, we work with many organizations, including Urban League of Greater Kansas City, Hispanic Chamber of Greater Kansas City and a new organization called Concord Cultural Center.

Fully integrating diversity and inclusion in your company involves applying these ideas to every part of the organization and including everyone in the conversation. The diverse perspectives will likely make your company stronger. When you have multiple points of view, you can provide your customers with a well-rounded approach to the business.


When you click links marked with the “‡” symbol, you will leave UMB’s website and go to websites that are not controlled by or affiliated with UMB. We have provided these links for your convenience. However, we do not endorse or guarantee any products or services you may view on other sites. Other websites may not follow the same privacy policies and security procedures that UMB does, so please review their policies and procedures carefully.

UMB Financial Corporation (Nasdaq: UMBF) is a financial services holding company headquartered in Kansas City, Mo., offering complete banking, payment solutions, asset servicing and institutional investment management to customers. UMB operates banking and wealth management centers throughout Missouri, Illinois, Colorado, Kansas, Oklahoma, Nebraska and Arizona. It also has a loan production office in Texas. Subsidiaries of the holding company include mutual fund and alternative investment services groups, single-purpose companies that deal with brokerage services and insurance, and a registered investment advisor that manages the company's proprietary mutual funds and investment advisory accounts for institutional customers.

Leave a Comment

Tagged: , , , , , , , , , , ,