Blog   Tagged ‘leadership’

Meet the Leadership: Rekha Patnaik, Executive Vice President and Director of Bank Strategy and Administration

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Q&A with Rekha Patnaik, Executive Vice President and Director of Bank Strategy and Administration

From India to New York to Missouri (and several other stops along the way) Rekha Patnaik executive vice president and director of bank strategy and administration, had a very full journey before landing in Kansas City with UMB.

See how her family, life experiences and lessons learned along the way have helped shape her outlook on career and life.

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Tell us about what your life was like growing up.
I was born and raised in India, and have one older sister. My mother was a homemaker and my father worked as a government official in India in a role that would be similar to a position in the U.S. Forestry Service.

Because of my father’s work, we lived a fairly mobile lifestyle and frequently moved around the country. Some of these places included three years in the Andaman Islands located on the Bay of Bengal, and Shillong, located in the Northeast of India for two years. I think in all, I lived in more than six different places as a child.

While this was great because I experienced the many diverse cultures found in India, some places were better than others, particularly from a safety standpoint. We lived in Kashmir when I was in the fifth grade, and after our winter break, we could not return to our home because the terrorism was so bad. My high school years were spent in a city named Jammu, which is around 30 miles east of the Pakistani border, so during that time in my life, we lived with the threat of terrorism on a regular basis.

When you were in school did you know that you wanted to work in banking?
No. After graduating from high-school, I attended university in Pune (near Mumbai) for my undergraduate degree. I took the Graduate Requisite Exam to attend Stony Brook University in New York because of its excellent computer science program. When I graduated, my first job was actually with a technology start-up company.

Why did you move from New York?
While studying in New York, I met my husband. I landed a job at a startup company in New Jersey, and he ended up getting a job in Peoria, Ill.

After months of us flying back and forth to see each other on the weekends, we decided that I was going to move to Peoria to be with him. This is where my business career began. The job I found in Peoria bridged the gap between my technology skills and business. I really enjoyed the business side of the work, so I decided to focus more on that.

Tell us about your career at UMB
I joined UMB in 2008. I started my career in the Management Rotation Program before joining the Corporate Strategy team. I was a founding member of the Merger and Acquisition department at UMB. In my current position of executive vice president, director bank strategy and administration, I am responsible for leading and managing projects initiated by the UMB Bank chief executive officer, in addition to prioritizing bank resources and commitments to ensure maximum efficiency and efficacy.

Are there lessons your parents taught that you regularly draw from?
To me, it’s all about humility, working hard, and being even-tempered. My father was my professional role model, and he used to say, “Work is Worship.” He loved his work very much, and each day he would come home and often spend time working on his files. He was a very good diplomat and believed in the power of diplomacy to accomplish goals and get things done.

My mother always had a very cool head and would be described as “even keeled.” She was a great role model for what mothers should be. Now that I have a daughter of my own, I often find myself drawing from examples I learned from her.

What advice would you give to aspiring female leaders of tomorrow?
Going back to what my father used to say, “Work is Worship.” The more you love what you’re doing the more rewards will come to you. When you begin your professional life, don’t focus on the rewards. Be humble, work hard, be sure to network, and don’t be afraid to toot your horn, when appropriate. It can be challenging, but don’t look at life or work as a place with a destination, but as a continuous journey of discovering what you love.

 

 


UMB Financial Corporation (Nasdaq: UMBF) is a diversified financial holding company headquartered in Kansas City, Mo., offering complete banking services, payment solutions, asset servicing and institutional investment management to customers. UMB operates banking and wealth management centers throughout Missouri, Illinois, Colorado, Kansas, Oklahoma, Nebraska, Arizona and Texas, as well as two national specialty-lending businesses. Subsidiaries of the holding company include companies that offer services to mutual funds and alternative-investment entities and registered investment advisors that offer equity and fixed income strategies to institutions and individual investors.



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CEO Corner: UMBF Earnings Summary

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Earnings infographicOur recent earnings report reflected our financial performance in 2016’s fourth quarter and a snapshot of the full year. I’m pleased to share some high-level results, and call out a few important points.

Here are some key points that were particularly noteworthy for us:

  1. We had a great fourth quarter, with net income of $42.9 million, and $158.8 million for the full year. That reflects record annual net income, which increased nearly 37 percent from 2015, double-digit year-over-year loan growth, and perhaps most importantly, continued improvement in our profitability metrics.
  2. During 2016, we fully integrated our acquisition of Marquette and grew the combined customer base with average loans increasing 12.5 percent. The acquisition doubled our presence in the Arizona and Texas regions, driving a significant part of that loan growth.
  3. We continued our progress in optimizing our balance sheet by shifting earning assets into loans. The results can be seen in our improving net interest margin (NIM), which in the fourth quarter, increased 24 basis points from a year ago to 3.00 percent. This was driven by loan volumes and by a more optimal asset mix.
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Last year was certainly an interesting year for our industry, with the continued low-rate outlook turning to a more positive sentiment almost overnight following the election. While it’s too early to predict what a potentially new economic and regulatory environment could mean for UMB, some of the potential changes that have been suggested could prove beneficial.

Suffice it to say, we are listening to the discussions and different thoughts regarding what may or may not come to fruition, and we look forward to seeing what 2017 holds for the industry and the economy. That said, our path in the year ahead is to maintain focus on our key priorities.

I am very proud of the progress we made in 2016 and look forward to working with all our associates in providing our customers with another excellent year of service and partnership.

Read more in American Banker, UMB Financial profit rises on double-digit loan growth‡.

 

When you click links marked with the “‡” symbol, you will leave UMB’s website and go to websites that are not controlled by or affiliated with UMB. We have provided these links for your convenience. However, we do not endorse or guarantee any products or services you may view on other sites. Other websites may not follow the same privacy policies and security procedures that UMB does, so please review their policies and procedures carefully.


Mr. Kemper is the chairman and chief executive officer of UMB Financial Corporation and UMB Bank, n.a. He joined UMB in 1997. Mr. Kemper is active in both civic and philanthropic endeavors. One of the causes he is most passionate about is the arts. He currently serves as a trustee and executive committee member for the Denver Art Museum and is a past board member for The Arts Council of Metropolitan Kansas City.



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Meet the Leadership Series: Ron Vanek (Marquette Business Credit)

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Q&A with Ron Vanek (President, Marquette Business Credit)

Get to know UMB’s leadership a little better.
Ron VanekTell us about yourself!
I am the president of Marquette Business Credit, a subsidiary of UMB Bank. I manage the nationwide asset-based lending (ABL) division for UMB out of our headquarter office in Dallas. I have been with Marquette since 2012 and have more than 35 years of experience in the financial services industry.  Marquette was acquired by UMB a year ago, and we seem to have the same common core values at the heart of both companies, making us a good fit for each other.  The transition has had its learning curve for everyone involved. However, this is a great move for us, and we are happy to be a part of the UMB team.

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I was born and raised on the southwest side of Chicago. I went to Governors State University and then received my MBA from DePaul University. I jumped right into both finance and management with my first job as an accounting manager for a financial company. While in Illinois, I was also a practicing CPA.

I have been a happily married for 37 years to my lovely wife Linda with whom I have two boys and a girl. Last year was especially joyous for us as we welcomed our very first grandchild to the family, a beautiful, healthy baby girl, and now we have our second—a beautiful baby boy! We moved from Valencia, Calif. to Frisco, a suburb just north of Dallas, when I took the job at Marquette.
Baby Nolan Baby Sophia

What about your past shaped who you are today?
Looking back, I feel that sports made the biggest impact on me growing up. In high school I played football, baseball and was part of the wrestling team. The competitive nature of sports brought out my natural desire to win. I now find myself constantly feeding that competitive inclination to better myself and the company, whether it’s winning a new deal or beating our budget numbers to come out on top.

What do you do to relax?
I love to golf. Anything golf is an absolute winner. Charity events, family fun, favorite way to spend my weekends… you name it, it’s got golf written all over it.

My favorite place to travel is the desert of California. I’m a huge fan of Palm Desert California where the dry hot air is perfect for…. golf!

What are your favorite ways to give back in the community?
In addition to the charity golf events, both my family and I are involved with the Grace Avenue United Methodist Church where I’m a member of the finance and stewardship committees.

Marquette Business Credit
Enough about me though…..  Marquette Business Credit is the hottest thing to hit UMB as of late.

MBC has been around for 12 years and is headquartered in Dallas with additional offices in California, Chicago and Atlanta. We have nearly 50 employees in our offices nationwide working a portfolio of approximately 70 clients and $500 million in commitments. We are projecting to double that size throughout the next 3 to 5 years with UMB now behind us.

We offer traditional asset-based loans ranging from $2 to $25 million. Our customers, who are located throughout the country, typically fall into one of three categories:

1) The company has had some financial difficulties and is in the early stages of turnaround.

2) The company is in part of an acquisition of a private equity group.

3) The company is seeing rapid growth with revenues growing faster than its balance sheet.

We focus on the smaller end of the middle market where we seem to thrive and where there is less competition from the larger banks.  Our strongest attribute is that we offer the sophisticated financial structure typically found with the bigger transactions to these smaller-sized deals all while providing a personalized and often customized touch to our transactions and relationships.

The greatest challenge we face here at MBC is growing the portfolio in a slow growth economy. This is not just a challenge that is unique to us though. Across the market we are seeing the same trend for the industry. We are confident we have avenues planned out to manage our growth expectations despite the trend.

 

When you click links marked with the “‡” symbol, you will leave UMB’s website and go to websites that are not controlled by or affiliated with UMB. We have provided these links for your convenience. However, we do not endorse or guarantee any products or services you may view on other sites. Other websites may not follow the same privacy policies and security procedures that UMB does, so please review their policies and procedures carefully.


Mr. Ron Vanek is a president for Marquette Business Credit, a subsidiary of UMB Bank. He is responsible for managing the nationwide asset-based lending (ABL) division for UMB headquartered in Dallas, Texas.  He joined Marquette in 2012 and has more than 35 years of experience in the financial services industry.  



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Meet the Leadership Series: DiAne Reed (Marquette Transportation Finance)

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Q&A with DiAne Reed, Senior Vice President/National Sales Manager, Marquette Transportation Finance

Get to know UMB’s leadership a little better.

DiAne Reed MTF

Tell us about yourself.

I am originally from the Northwest, but when I moved to Charlotte, N.C. in 1989 I fell in love with the sunshine and fewer rainy days. I enjoy traveling—my favorite place is anywhere I can unplug and just live in the moment. I have been all over the world on 14 different cruises. I also enjoy spending time with my five grandchildren.

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DiAne Reed grandkids DiAne Reed grandkids

My work is my passion. Every day, I work to do what’s best for our clients and I love being able to provide the right financing solution for each business. I joined Marquette Transportation Finance (MTF)in 2002 and assumed my duties as senior vice president, national sales manager in 2005. I am responsible for the overall marketing and sales activities of the company and I have more than 30 years of finance sales and sales management experience.

What drew you to the transportation industry?

A national trucking company gave me an opportunity to learn the trucking industry inside and out. I started in dispatch, moved to production and then switched to sales and marketing. I was active in launching that company’s 48 State Interstate Authority—expanding their presence coast to coast. They encouraged everyone to know all aspects of the business, so I was able to roll up my sleeves and embrace the trucking industry. From there, I advanced into the niche of transportation finance which I have been committed to for more than 25 years.

Today the financial needs of the trucking industry are my passion. I always say I have diesel in my blood!

How has the industry changed since you began your career?

When I began my career, everything was in paper form—now companies have high-tech operations, including computerized logs. Now, shippers and carriers know the exact location of their freight, 24/7. Technology has also allowed for improved focus on security and safety, offering higher protection for both truck drivers and the people they share the road with.

I also see more women interested in entering the trucking industry every day. When I started in the industry, 1 in 100 employees were women, but within the last decade women are working to break the glass ceiling and are not afraid to enter fields known to be male-dominated, like trucking and finance.

Another aspect of trucking that has changed is the availability of working capital. The recent credit crunch affecting financial markets is filtering its way down to the availability of working capital financing to trucking companies. In response to financial turmoil, bank are tightening their credit standards and becoming more restrictive. Fortunately for trucking companies, alternative sources of financing, such as MTF, exist in the marketplace.

What are your transportation affiliations, and why are these connections important?

I’m actively involved in many associations including the American Trucking Association (ATA) , the Truckload Carriers Association (TCA), Women In Trucking (WIT), Commercial Finance Association (CFA), Turnaround Management Association (TMA) and the International Factoring Association (IFA). I am also a participant of the TCA communications and image committee.

These associations allow members to stay abreast of industry changes and challenges. And, they offer me a platform to participate in and encourage the continuing improvement of the transportation brand. Interacting with dedicated people in the industry is always inspiring. With the networking opportunities, I can discuss MTF and our values, as well as communicate the way we do business by partnering with clients from start to finish. We are a relationship-based business and we put a lot of emphasis on integrity and ethics.

Define accounts receivable (AR) financing

The most important thing to know about AR financing is that it is not debt. MTF funds and purchases AR accounts, which means we provide financing based on your current level of business. An AR line is assessed on several criteria:

  • The monthly dollar volume of purchases
  • The average AR turn (how long an invoice remains outstanding)
  • The number of invoices processed by MTF on a monthly basis
  • Risk associated with the transaction

The key difference between AR financing and traditional financing is that we don’t base our decisions on the credit or financial stability of our client. Rather, we base our decisions on the financial stability of our client’s customer base.

What makes Marquette Transportation Finance unique?

MTF is a leading provider of accounts receivable financing focused solely on the trucking industry. Our financing helps trucking companies fund growth, acquisitions and turnarounds, and helps them improve liquidity. A major advantage of lending to a niche market is the opportunity to completely understand the business, from invoicing requirements and cash cycles, to reasons for periodic over-advance requests, and current news and trends. Knowing your client’s business helps foster a strong relationship, and our entire business model is built on relationships.

The MTF team knows the trucking industry and can tailor a program to you and your business. We like to say that we offer the best of both worlds because we are backed by the financial strength of UMB Bank, but are small enough to provide you with a highly responsive, flexible and knowledgeable service staff who can handle any of your specific needs.

Describe your typical client—what do they need, why are they looking for alternative financing and why do they consider MTF?

Typically MTF clients aren’t eligible for traditional bank financing, or the bank facility is deficient in meeting the borrower’s financing requirements due to one or more of the following business characteristics:

  • Start-up or rapid growth
  • Acquisition and recapitalizations
  • Needs bridge financing In the midst of a turnaround
  • Customer concentrations
  • Working capital starved
  • Negative net worth
  • Debtor-in-possession (Chapter 11)
  • Highly leveraged

Every client receives supportive accounting services to help facilitate payments and steady receivables. These services are provided by a full back office team of individuals who are familiar with the transportation world.

 

When you click links marked with the “‡” symbol, you will leave UMB’s website and go to websites that are not controlled by or affiliated with UMB. We have provided these links for your convenience. However, we do not endorse or guarantee any products or services you may view on other sites. Other websites may not follow the same privacy policies and security procedures that UMB does, so please review their policies and procedures carefully.


DiAne Reed has been in the trucking industry for more than 25 years, and is active in transportation associations across the U.S. As a team member at Marquette Transportation Finance (MTF), DiAne builds relationships and individually reviews client situation to offer custom finance plans that help them grow.



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Meet the Leadership Series: Jim Rine (UMB President, Kansas City Region)

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Q&A with Jim Rine, President of Kansas City Region
Get to know UMB’s leadership a little better.
Jim Rine family

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Tell us about yourself.
I went to high school in Independence, Mo. and graduated from Missouri State with a finance degree in 1993.  I started right out of college with UMB as a credit analyst/management trainee, and I will celebrate my 22nd anniversary with UMB in April.

Tell us about your family.
My wife Melanie and I live in Leawood. My wife Melanie and I met in high school, but went to different colleges, dated off and on for 10 years, before getting married in 1997. Melanie has an undergraduate and master’s degree in music education from the Conservatory at UMKC.  She taught music in the North Kansas City School District for 10 years before deciding to be a full-time mother. She was an avid runner, with five marathons under her belt, now more active with tennis and golf.  She was also the president of the Parent Teacher Organization at our children’s elementary school.

We have two children. My daughter, Emily, is 14 and in eighth grade. She is active in tennis, swim and dive, junior golf, music and an active volunteer for the community. My son, Maddox, is 10 and in fifth grade. He is a huge sports fan, and plays basketball, soccer, tennis, junior golf and swim and dive. 

Why did you choose UMB?
UMB was my bank. I opened my first checking account with UMB when I turned 16, and when I graduated college I thought I was going to be the next great mutual fund manager. Thinking I would need to start as an analyst, I thought the fundamental analysis you would do on the privately-held companies in the credit department would be a door opener to becoming a market analyst. I had no idea I would end up in commercial banking!

What is it like to be regional bank president?
The regional president role varies from market to market. It looks much different in Kansas City than it does in a market with 100 total associates. In Kansas City, you share a good portion of external duties with other company leaders. My biggest challenge is using an impact and influence model to ensure all divisions are working together to introduce our customers to all areas of the bank. In the commercial banking space, I want to create an environment where people feel valued and rewarded for doing a good job. Adding value and removing obstacles allows us to attract and retain top key associates. At the end of the day, any amount of success that I have in this position is a direct result of having the right people.

In addition to being the president of the Kansas City region, I also have our national business development team and business banking teams that roll up to me. Both are considered commercial holding company groups that have reach outside Kansas City. In all three teams, we win because of our people.

What are your favorite ways to give back in the community?
I have served on many non-profit boards in the past. Currently, I am on the board of the Kansas City Zoo and Charlie’s House, a small non-profit. The founders, my friends Brett and Jenny Horn, lost their 2-year-old son, Charlie, when he pulled a dresser down on top of himself in 2007. Anything I can do to bring awareness to child safety that would prevent even one accident like this from happening again is worth my time as well as financial support.

My appreciation for the zoo was renewed when my children were younger. Under the leadership of Randy Wistoff, the Kansas City Zoo has experienced a major metamorphosis in the last several years.  The Polar Bear exhibit, Penguin Plaza, Orangutans and numerous other exhibits/renovations have transformed the zoo into a place Kansas City can be proud of.  World class cities have world class zoos, so I believe it is important to our region.

Where is your favorite place to travel and spend a weekend?
I love visiting anywhere with an ocean and golf course! And even though it’s cliché, my favorite way to spend a weekend is with family and friends.
Jim Rine golf

 

When you click links marked with the “‡” symbol, you will leave UMB’s website and go to websites that are not controlled by or affiliated with UMB. We have provided these links for your convenience. However, we do not endorse or guarantee any products or services you may view on other sites. Other websites may not follow the same privacy policies and security procedures that UMB does, so please review their policies and procedures carefully.


Mr. Rine became president of the Kansas City region in 2011. In his current role, Mr. Rine is responsible for managing the Kansas City commercial banking teams and partnering with other bank line of business leaders to implement the strategic plan for Kansas City. He is the advisory director for UMB Bank, n.a., and is on the following UMB advisory boards: Metro, South, Johnson County, St. Joseph and UMB Financial Services. He joined UMB in 1994. Mr. Rine earned a bachelor’s degree in finance from Missouri State University in Springfield, Missouri.



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Meet the Leadership Series: Rich Voreis (Marquette Transportation Finance)

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Q&A with Rich Voreis (President, Marquette Transportation Finance)

Get to know UMB’s leadership a little better.

Rich Voreis Rich Voreis

Tell us about yourself!

I’m an Illinois farm boy—I grew up outside of Chicago. The family farm traces its beginning back to the 1860s when it was homesteaded by my great-great grandfather, a German immigrant. I graduated from the University of Illinois and have had many tough seasons of football and basketball to endure as a sports fan. Speaking of basketball, the Harlem Globetrotters played their first away game in my hometown of Hinckley. My claim to fame is that while in grade school, I played basketball in the same gym that game was played in.

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My first job out of college was in baby product sales for Johnson & Johnson where I ended up being a key accounts manager for the Kansas City market. Many, many years later I’ve returned to Kansas City as a UMB associate.
Rich Voreis Marie and Rich Voreis
My wife, Marie, and I met in the Twin Cities, raised our children there and have now been married 33 years. Our children are:  Aaron, 36, Adam, 31, and Angie, 28. Thanks to Aaron, I’m now a grandpa, and Adam will be married soon! As our children grew up, we enjoyed many vacations and memories, including ski trips, cruises and cultural events.

What about your past shaped who you are today? Rich Voreis

My farmer parents laid a great foundation of who I am today. They, like many of their generation, instilled a strong work ethic, honesty, love and the importance of helping your neighbor because it’s the right thing to do. But that foundation alone didn’t shape who I am today. Experiences along the way have provided life lessons to mature that foundation.

What are your favorite ways to give back?
 

While our children were in school, Marie and I were very active in parent associations. Lately, I’ve been involved in a local nonprofit, Project for Pride in Living, Project for Pride in Living works with lower-income individuals and families to achieve greater self-sufficiency through housing, employment training, support services and education.

Where is your favorite place to travel?
Rich Voreis
I enjoy new people and new places, so my favorite place to go is somewhere I haven’t been. While I’ve experienced a fair amount of travel outside the UnitedStates, my bucket list of places includes Asia, Northern Europe and South America.

Marquette Transportation Finance

Tell us about your vision for transportation finance at UMB.

Marquette Transportation Finance (MTF), and its division Marquette Commercial Finance, provide flexible and responsive working capital financing to mid-market and small businesses across the nation. By providing an alternative source to traditional bank financing, MTF assists businesses in meeting their working capital needs to drive growth, fund acquisitions, improve liquidity and fund restructures. We routinely serve as a bridge lender for businesses until they are able to obtain traditional bank financing.

My team’s vision now that we are a part of UMB is to continue to foster our goal to be a best-in–class financer in our industry. MTF’s and UMB’s cultures are the same in that MTF has embraced the unparalleled customer experience since we were founded in 2002. Beyond the great culture fit, the strength and backing of UMB as a financial institution provides us with the opportunity to excel in the marketplace. We are now able to reach a larger audience due to the increased lending capacity and resources that UMB affords us.

What does your team do differently?  

At MTF, our team has a deep understanding of the transportation industry and its nuances, which allows us to walk the talk, so to speak, on providing great customer service. The industry knowledge of the team helps us tailor financing for each client, and we work hard to understand our clients’ business. We know many individuals, businesses and shippers in the industry, so we can also help make connections that assist our customers’ operationally.

Beyond service and professionalism, our business model is structured so we can manage risk very well and can act quickly when reviewing financing needs. While we are backed by the larger UMB, MTF’s office is nimble enough that we can truly provide one-on-one attention.

What is the greatest challenge facing the transportation industry right now?

The greatest challenge facing our industry now is a lack of strong loan demand coupled with a very competitive marketplace. Loan demand is cyclical and tied to the general overall economy. I anticipate it will pick up in the future as the economy moves, whether up or down

 

When you click links marked with the “‡” symbol, you will leave UMB’s website and go to websites that are not controlled by or affiliated with UMB. We have provided these links for your convenience. However, we do not endorse or guarantee any products or services you may view on other sites. Other websites may not follow the same privacy policies and security procedures that UMB does, so please review their policies and procedures carefully.


Mr. Rich Voreis is the president for UMB Bank’s subsidiary, Marquette Transportation Finance, which also operates the division Marquette Commercial Finance. He is responsible for their overall management and growth. He joined UMB in 2015 with the Marquette acquisition and has 35 years of experience in the financial services industry.



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Meet the Leadership Series: Phil Klevorn (Private Wealth Management)

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Q&A with Phil Klevorn, Senior Vice President, Private Wealth Regional Manager

Get to know UMB’s leadership a little better.
Phil Klevorn marathon

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Tell us about yourself.
I am from St. Louis and feel rooted in this community. I am very much involved in the rebirth and rebuilding of the urban landscape of St. Louis. I went away for school to Benedictine College in Atchison, Kan. Few people know that in a previous life I was a Minor League Baseball umpire in the Appalachian League and the Florida State League. I even had spring training with the New York Mets and the Philadelphia Phillies. When it became apparent I was not Major League material, I had to move on.

I am the youngest of six boys (no girls) and so my growing up was a unique experience to who I am. Currently I have three kids ranging in age from 11 to 16-years-old and all are progressing in a manner that I expect will lead to mature and productive adults. My wife is a godsend who keeps me grounded and is the best partnership I could ever be part of. 

What about your past shaped who you are today?
I would like to think that the times I have failed to achieve a goal or been unsuccessful in a pursuit has shaped me today. I am a firm believer that we learn from our failures and mistakes and those difficult times make us stronger.

Why did you choose UMB?
From day one I was impressed with UMB as I saw early on the value system here matches up with mine. Essentially, I am attracted to the way we value clients and treat them in a manner that focuses on their success and them as the core of what we do each day. 

What have you found successful in your role within UMB Private Wealth Management?
I think a great Private Wealth manager recognizes the strength of the team around them and works to that strength. The success we have had here in St. Louis is because we have come together as a team and have employed a disciplined strategy that challenges our clients and enters into a process that is focused on our clients rather than on us.

What are your favorite ways spend your free time?
I serve on the board of the International Institute which is an organization that deals with refugee resettlement and immigrant assimilation. Seeing individuals come into our country with nothing but the clothes they are wearing and in a matter of time sharing in the American dream is something to behold.

I run marathons (I’m not very fast) and enjoy the intensity and push to go beyond what I am capable of. And, I serve on the City of St. Louis Tax Increment Finance Commission as a way to promote the growth of our urban core.

On the weekends, I like to go on a long run in training for a marathon and then spend time with my wife and kids. Good food and good drink can make a special weekend very special.

Where is your favorite place to travel?
Phil Klevorn family at Liberty Bell
I really like historical places of interest. This past summer, my family and I went to Pennsylvania. To stand in the spot where the Declaration of Independence was debated and signed is a moving experience. Likewise, standing on the Battlefield of Gettysburg and reliving that watershed moment in U.S. history helps put my life in 2015 in perspective.

Tell us about your team.
The St. Louis Private Wealth team is really a great group who has diverse backgrounds and levels of experience. This team does not need to be told what to do. I fill out the lineup card, and they do the hitting.

I am happy to report that we have brought in as much in assets under management for the first 6 months of 2015 as we did in all of 2014. This is a testament to the focus we have applied around our process. The talent and abilities are there, we are just doing a better job of bringing it together.

What is the greatest challenge facing the industry right now?
How we engage clients going forward will be the key to our success. For our industry, if we focus on clients goals and objectives and understand their priorities, we will be successful—and I think we are ahead of the curve on this. I am not sure the industry understands this, but it is repeatedly what our clients tell us. Our clients are not interested in how great at wealth management a firm is. They want to know we are listening and providing solutions that meet the client’s needs and not what is in our own self interest. To me, this is the defining issue of the day and that separates the good firms from the not so good firms. I am happy that we are going down the path of being a good firm.

 

When you click links marked with the “‡” symbol, you will leave UMB’s website and go to websites that are not controlled by or affiliated with UMB. We have provided these links for your convenience. However, we do not endorse or guarantee any products or services you may view on other sites. Other websites may not follow the same privacy policies and security procedures that UMB does, so please review their policies and procedures carefully.


Mr. Phillip Klevorn is a Regional Manager for UMB Private Wealth Management. He is responsible for Private Wealth Management in the St. Louis Region. He joined UMB in 2015 and has 22 years of experience in the financial services industry.



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Meet the Leadership Series: Maureen Quill (UMB Fund Services Chief Operating Officer)

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Q&A with Maureen

Get to know UMB’s leadership a little better. Nearly 20 years ago, Maureen Quill joined UMB Fund Services which just celebrated its 25th anniversary and is consistently named one of the Milwaukee Journal Sentinel’s Top Places to Work. She was recently featured in Milwaukee Business Journal’s Women of Influence series.
UMB Fund Services Maureen Quill

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Tell us about yourself
I was born and raised in Dubuque, Iowa.  I went to Saint Mary’s College in Notre Dame, Indiana. I graduated with a Bachelors of Business Administration degree with a concentration in management and finance. I met my husband, Mike, on a blind date at the end of my freshman year. Mike is from the Chicago area, but he transferred to Notre Dame from Loras College which is located in Dubuque. My family and extended family are Notre Dame fans (fanatics may be a better description) and many members of my family graduated from Loras – destiny seemed to play a hand in our meeting! We married soon after college.

My first job was working in the Children’s Room of the public library in Dubuque. I worked there for two and a half years during high school and loved it. As an avid reader, the library was the perfect fit for me.  My first job out of college was as a call center representative at a mutual fund company.

I worked for that mutual fund company in Chicago for five years, in Kansas City for almost six years and in Milwaukee for a year. Then I worked for Sunstone for five years before UMB acquired Sunstone in 2001. I have spent my entire 30 year career in back office operations and management.

What about your past shaped who you are today?
Maureen Quill - UMB Fund Services
My parents were both ahead of their time. My mother worked full time as an ophthalmologist technician and my father was an accountant for Deere & Co. My mom loved her work and didn’t retire until age 75. My dad was always very supportive of her career. They set a good example of marriage being an equal partnership for my siblings and me. My parents infused strong moral and ethical values and expected us to get a good education and contribute to our communities. They encouraged my siblings and me to work hard and accomplish much.

Tell us about your family.
Maureen Quill with husband Mike
My husband Mike and I will be married 30 years in December.  Mike is a marketing consultant for small to mid-size manufacturing businesses. We have four children. Mitchell is 25 and in his last year of chiropractic school. Our triplets are 20. Our son Murphy is a sophomore at Marquette. Our daughter Mairead is at home with us, and our daughter Maiti is a sophomore at Saint Mary’s College, Notre Dame.
Maureen Quill and family
What makes a Chief Operating Officer great?
A COO’s job is to make sure that your team has the tools, training and support needed to successfully provide the unparalleled customer experience to our clients all the while keeping an eye on the bottom line.

What are your favorite hobbies?
My favorite hobbies are spending time with my family, reading, movies and cooking.

Where is your favorite place to travel?
I like to go to different places but water, mountains, hiking and history are common themes.

What are your favorite ways to spend a weekend?
My favorite are fall football weekends at Notre Dame. We go to three or four games a year, and family and friends are always part of the festivities.

Tell us about your team at UMB Fund Services.
There are seven members of my immediate team including me. Four of us have new roles within the last nine months!  This has been a year of stretch assignments and change but all for the good. My team has an average of seven years with UMB Fund Services and more than 25 years in the industry.

UMB Fund Services has $202.7 billion in assets under administration. We have more than 200 clients and provide fund accounting, fund administration, transfer agency, distribution services, custody and cash management for pooled investments such as mutual funds, hedge funds, alternative investments, collective trusts, etc.

We have more than 400 employees located in Milwaukee, Wisc., Ogden, Utah, Chadds Ford, Penn. and Kansas City, Mo.

My team all has the same focus: great customer service to our clients, our associates and to each other. We work to solve problems as a team, we are collaborative, all ideas are open to discussion, and we are focused on finding a way to say YES to our clients – getting to the right solution for the client and for UMB Fund Services.

What is the greatest challenge facing the industry right now?
There are two things that come to mind. The first is regulation which is constantly changing and challenging to us, our clients and our technology. The second is our growth. Hiring, training and retaining the right people to service our clients and grow with UMB Fund Services is a challenge.

 

When you click links marked with the “‡” symbol, you will leave UMB’s website and go to websites that are not controlled by or affiliated with UMB. We have provided these links for your convenience. However, we do not endorse or guarantee any products or services you may view on other sites. Other websites may not follow the same privacy policies and security procedures that UMB does, so please review their policies and procedures carefully.


Maureen Quill is Chief Operating Officer for UMB Fund Services. She is responsible for overseeing transfer agency, fund accounting and administrations, tax, distribution, alternative investments, technology and client services. She joined UMB Fund Services in March, 1996 and has 30 years of experience in the financial services industry.



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Meet the Leadership Series: Tom Terry (Chief Lending Officer)

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Q&A with Tom Terry

Get to know UMB Bank’s leadership a little better. Tom Terry is a long-time UMB associate who joined UMB in 1985.

What about your past shaped who you are today?

My father was a big influence for me. He had cancer back in 1966 when I was 3 years old and the procedures left him unable to walk unassisted since that time. He never complained and always saw the bright side of every situation.  He taught me that with a positive attitude and hard work, you can accomplish anything.

Tell us about yourself and your family

UMB Bank Chief Lending Officer, Tom Terry

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I was born and raised in Kansas City as the youngest of four boys. I received my undergraduate degree from the University of Kansas and my MBA going to night school at Rockhurst University while working at UMB. I’ve been married for almost 22 years to Keely, who I met at UMB, and she and I have three children. Matt is a sophomore at KU, Drew is a senior in high school and likely headed to KU and my daughter Lauren is in eighth grade. My kids have always been active in sports, and I’ve spent many weekends traveling to soccer tournaments around the Midwest.

Why did you choose UMB?

My father worked at UMB for 33 years. Crosby Kemper, Sr. hired him to work in the trust department which he ultimately ran for the last 15 years of his career. I was able to work at UMB during summers when I was at KU. I worked in the bookkeeping department and wire transfer area. After graduation, Doug Page hired me for the management training program in 1986 and I reported to Doug for the next 25 years. This is the only real job I’ve ever had.

What makes a Chief Lending Officer great?

The credit culture at UMB is very collaborative and centralized. Most banks our size approve loans based on “signature” authority whereby only two or three people are required to approve a loan. At UMB, we still meet as a committee made up of the senior commercial people. Mariner Kemper runs the loan committee as did his father and grandfather before him. We have always had very experienced, smart and talented loan officers. It’s our process and our experienced talent that makes the Chief Lending Officer appear great. My job is to provide direction and help the lenders be successful.

What are your favorite ways to give back in the community?

I currently serve on the board of directors for the Heart of America Boy Scouts and the Kansas City Chapter of the American Red Cross. I was also past president of the Downtown Rotary Club 13.

Where is your favorite place to travel?  

Most recently I was in San Francisco. It’s a great city, and I really like going up to the wine country as well.

What are your favorite ways to spend a weekend?

For the last several years, it was attending sporting events for my kids. As that is slowing down we spend more time getting together with friends and finding new restaurants. I also enjoy reading mystery novels, watching old movies and sports, specifically the Chiefs, Royals and Jayhawks.
Kansas City Royals ALCS
Tom spotted on the front page of the Kansas City Star cheering on the Royals after they clinched the American League Pennant in October 2014.

Tell us about your UMB commercial loan team?

UMB is very fortunate and unique to the industry as it relates to the experience and tenure of our commercial loan officers. There are several loan officers that have more than 30 years of experience and many more that have 20 years or more. That stability provides consistency in how we approve and manage our commercial loans. It also provides a consistent calling effort as it relates to prospects.

What does your credit team do differently? What sets you apart?

UMB is truly a relationship bank. We make it a priority to know our customers and stay close to them. Ours is a relatively flat organization which makes it easier for us to make quick decisions and better serve the customer. Our senior management from Mariner Kemper on down are always willing to go out on calls with our loan officers. We try and provide the unparalleled customer experience at every opportunity.

One measure of credit quality is net charge-offs. For 2014 our net charge-offs were 0.21% of total loans which is significantly lower than our peers. Another measure is non-performing loans to total loans which is 0.37% for UMB and 1.6% for our peers.

What is the greatest challenge facing the lending industry right now?

The greatest challenge we have right now is the ever-changing regulatory environment. The second biggest challenge is the competitive landscape.  The competition is fierce and we have to be careful to keep our credit standards high.

 

 

When you click links marked with the “‡” symbol, you will leave UMB’s website and go to websites that are not controlled by or affiliated with UMB. We have provided these links for your convenience. However, we do not endorse or guarantee any products or services you may view on other sites. Other websites may not follow the same privacy policies and security procedures that UMB does, so please review their policies and procedures carefully.


Mr. Terry is the Chief Lending Officer for UMB Bank. He is responsible for commercial lending and credit quality. He joined UMB in 1986 and has nearly 30 years of experience in the financial services industry.



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UMB: Inspiration – Private Wealth Management

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UMB prides itself on being a financial institution with a heartbeat. We are passionate about what we do and want to share what inspires us.

Dana’s father inspired her to be a leader, her small business owner mother influenced her commercial banking roots and several mentors helped to shape her career. Hear more about what inspires the leader of our Private Wealth Management department.

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Dana Abraham is president of the Personal Banking Division and is responsible for the delivery of comprehensive financial services. Her areas of focus include Wealth Planning, Private Banking, Personal Trust, Investment Management and Insurance. She joined UMB in 2005 and has more than 20 years of experience in the financial services industry. Abraham earned a bachelor’s degree in business administration with a concentration in both accounting and economics from the University of Louisiana. She is a graduate of Leadership Overland Park and Kansas City Tomorrow Leadership programs.



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