Blog   Tagged ‘Q&A’

Meet the Leadership Series: Tony Mayfield, Chairman & CEO of Greater Missouri

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Q&A with Tony Mayfield

Get to know UMB Bank’s leadership a little better. Tony Mayfield joined UMB in 2005 and was recently promoted to UMB Bank Chairman & CEO of Greater Missouri.

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What about your past shaped who you are today?

I grew up in a blue collar family in Jefferson City, Mo., that, at times, struggled to make ends meet.  I decided early on that I would work hard in everything I did in order to take a different path.  I was the first and only person in my family, which included four sons, to go to college (William Jewell) and the only person in my extended family to earn a master’s degree (at the University of Missouri).  I started athletics when I was in 6th grade and eventually earned a college scholarship as a track and cross country athlete.  Those experiences taught me that by leveraging hard work, integrity, discipline and tenacity, you can shape your future.

Why did you choose UMB?

I knew the bank had a great history in Kansas City. However, it was ultimately an article about the new leadership (new at the time, nine years ago) that caught my attention.  My recruiter wanted me to see the changes at UMB, and he sent me articles about Mariner Kemper. The one that impressed me was an article about Mariner bringing his children to an annual shareholders’ meeting.  I loved his approach to leadership that reaffirmed that we are professionals but our family is a key factor that should not be overlooked as a vital part of our success. I have two daughters with my wife, Cori, of 20 years, so family is essential to me.

What makes a regional bank chairman/CEO great?

My ultimate goal is to be the type of leader that allows people around me the space to communicate their thoughts, ideas and passions and to take the time to really listen and therefore to really care.

I am striving to become an expert listener.

For anyone that knows me, they would say that I have made progress in this area but still have a very long way to go. I sincerely believe that authentically listening and placing your whole attention on someone (spouse, child, co-worker, etc) is vital to really affirming the other persons’ value as a human being.  When you give someone your undivided attention you are really saying “I care about you and what is important to you.”

What is the greatest challenge facing the financial industry going into 2015?

Regulatory pressure.  While I do see the value to protecting consumers and businesses from unfair practices, I also think that best practice organizations like UMB get painted with the same brush as those that don’t share the same values.

What are your favorite ways to give back in the Columbia community?

I am involved at the University of Missouri Crosby MBA School. I graduated from there in 1994, and it has been great to give back through sitting on their advisory board. I am the past president (2012) and have taught an annual seminar, MBA Life Skills 101, for the past three years. I have participated in being a panelist, mentor, and have an opportunity to work with the Trulaske School of Business (undergrad) as well.

My wife and I have been very involved in Rainbow House, a domestic violence crisis shelter, and the Food Bank of Central Missouri.

Where is your favorite place to travel? Why?

We love to go to the northeast during fall foliage season.  We love the coast of Maine (my wife has seen every lighthouse from Massachusetts to the Canadian border), the White Mountains of New Hampshire, or anywhere in Vermont.

My wife and I have been there 9 times in our 25 years together.  She spent a year in Gloucester, Mass. right out of college and I went to visit her and fell in love with that part of the country. There are so many historical places, and of course the foliage is breathtaking in late September and early October.

What are your favorite ways to spend a weekend?

I love to spend time with my family.  My kids are great ages (14 and 10). On any given weekend morning, we might make breakfast and have it on the deck and read the newspaper for an hour or two. We also enjoy going to the pool, riding bikes, playing golf, riding horses, yard work or going shopping. We usually then cap off the day with grilling on the deck and spend some time around the fire pit after dark. In the winters, we enjoy board games, playing team air hockey or ping pong, watching movies, reading or playing in the snow together.


When you click links marked with the “‡” symbol, you will leave UMB’s website and go to websites that are not controlled by or affiliated with UMB. We have provided these links for your convenience. However, we do not endorse or guarantee any products or services you may view on other sites. Other websites may not follow the same privacy policies and security procedures that UMB does, so please review their policies and procedures carefully.

Mr. Mayfield is a regional CEO for UMB for Greater Missouri. He is responsible for strategic leadership of the region and partnering with teams in various communities throughout Missouri. He joined UMB in 2005 and has 24 years of experience in the financial services industry. Tony is passionate about building relationships and developing associates to help them maximize their potential and success at UMB.

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Meet the Leadership Series: John Wilson, Springfield Community Bank President

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Q&A with John Wilson

Get to know our leaders a little better. John Wilson joined UMB in 2012 and was recently promoted to community bank president for UMB Bank in Springfield.
What about your past shaped who you are today?

I grew up in Tucson, Arizona. I graduated from Northern Arizona University and also the Pacific Coast Banking School in Seattle. My first job was as a teller in Tucson for what became Wells Fargo Bank.  We have moved several times during my career, each time for a better professional opportunity.  A promotional opportunity arose 10 years ago so we moved from Washington to Springfield, near where my parents were born and raised.

I have found that being mobile has lead to better career advancement and a number of different life experiences.  We have lived in five cities including Tucson, Flagstaff, Seattle, Yakima and now Springfield.

What makes a community bank president great?

A community bank president must be a coach, motivator, mentor and a subject matter expert for his/her team and support staff.  This person also has to be highly visible and highly respected in the community.

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What is the greatest challenge for community banks going into 2015? 

Pressure on net interest margin combined with the rising costs associated with complying with regulations is a huge challenge for all banks, particularly smaller community banks.  In the case of UMB, I think our expansion/investment in select markets using an efficient infrastructure will benefit us.

What are your favorite ways to give back in the Springfield community?

As bankers we tend to having working knowledge of many industries, therefore I think we make good board members. I enjoy the diversity of thought and opinions that I experience while serving on a non-profit board or being a volunteer. It allows me to broaden my horizons and grow as a person. I advise my team to volunteer and tell them it will help their professional career in many ways.

Tell us about your family

I met my wife Gwen in college and am proud to say that we recently celebrated our 40th anniversary. We have two sons–one is a physical therapist who lives in western Montana, and the other is in industrial lighting sales and lives in Seattle.  We recently found out we will be grandparents early in 2015!

Where are your favorite places to travel?

Anywhere there is a beach or golf course or some type of adventure.  Several years ago, we spent a week floating down the Grand Canyon.  It was a fabulous experience.

What are your favorite ways to spend a weekend?

My wife and I play a lot of golf together on weekends.  We also snow ski although that is a little harder to do in Missouri!

When you click links marked with the “‡” symbol, you will leave UMB’s website and go to websites that are not controlled by or affiliated with UMB. We have provided these links for your convenience. However, we do not endorse or guarantee any products or services you may view on other sites. Other websites may not follow the same privacy policies and security procedures that UMB does, so please review their policies and procedures carefully.

Mr. Wilson is a Community Bank President for UMB in Springfield, MO. He is responsible for UMB’s Springfield commercial lending office. He joined UMB in 2012 and has 35 years of experience in the financial services industry.

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Meet the Leadership Series: Begonya Klumb, UMBFC Executive VP and Chief Strategy Officer

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Q&A with Begonya Klumb

Begonya Klumb is one of the most influential women in Kansas City, and that’s not just our opinion at UMB. This is KC magazine recently named her as one of their honorees. Read more to find out how she feels about this honor, growing up in Spain and her passion for business.
Klumb family 1

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How does it feel to be named one of Kansas City’s Most Influential Women?

I’m flattered, of course, and it raises the bar for me because I want to live up to expectations.

What’s your favorite accomplishment in your 11 years at UMB?

When I was head of Mergers and Acquisitions, we completed 20 acquisitions in 3 ½ years. It’s what I was in charge of doing, and I believe it made a difference in the company. That’s a very satisfying feeling of accomplishment.

What inspired you growing up and what led you to where you are today?

I was raised in a comfortable and very happy home in Spain, where my parents live. I am blessed to come from a very close-knit and supportive family.

My maternal grandmother was an important influence on me. She built the family business, a shoe manufacturing and export company. She was extremely business-minded, and had a strong personality. Until her last days, people in town called her “la Jefa,” “the Boss!”  I admired her deeply and she is why I studied economics and business.

How did you end up in the United States?

After college, I got an Erasmus scholarship to do graduate work in Germany and England. It was an exciting time around the European Union, with the lead-up to the single currency. I learned about practical macro-economics and European business, but also about myself – living and studying in different countries and different languages. I also developed a deeper appreciation of my own strengths and weaknesses.

I met my husband while he was a student at the London School of Economics. We got married and lived in Europe for a few years before coming to the United States in 2001.  I went to Yale for an MBA, and then we decided to make our home in Kansas City, where he was born.

What is your day-to-day like at UMB and how has it evolved?

I am responsible for strategic planning.  I enjoy sitting down with UMB leaders to think through strategy. It’s good to know these leaders well, learn their challenges, and answer the question, “where will we take the business?”

Of course, acquisitions are a big part of strategy. I built the Mergers and Acquisitions department back in 2008. That’s one of the things we’re very focused on today and a key component to what I do.

Where do you choose to give back?

Through UMB, I got involved with MOCSA many years ago. I was also the Board Chair of the Mattie Rhodes Center – which is involved in the community through social services, mental health counseling, and the arts. My husband and I were actively involved in a capital campaign for our children’s school, trying to grow the school to accommodate more students from the community.

Community involvement is very rewarding, and has been a tremendous learning experience, requiring me to grow as a leader.

Describe your perfect Saturday.

My perfect weekend is with my family. Our children are six and eight, so I realize time with them is precious and fleeting.

We are at that point in our lives where we run the circuit of school activities and soccer games and piano lessons. Weekends are busy, with family, which is perfect.
Klumb family


When you click links marked with the “‡” symbol, you will leave UMB’s website and go to websites that are not controlled by or affiliated with UMB. We have provided these links for your convenience. However, we do not endorse or guarantee any products or services you may view on other sites. Other websites may not follow the same privacy policies and security procedures that UMB does, so please review their policies and procedures carefully.

Ms. Klumb serves as executive vice president, chief strategy officer. She joined UMB in 2003. She received a Master of Business Administration from Yale University and a Bachelor of Science in Economics from Universitat d'Alacant. Ms. Klumb is actively involved in the community, having served on a number of boards including the Mattie Rhodes Center and Academie Lafayette.

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Meet the Leadership Series: UMB Bank President & CEO Mike Hagedorn

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Q&A with Mike Hagedorn

Get to know UMB Bank’s President and CEO a little better. Mr. Hagedorn joined UMB in 2005 and was recently promoted to president and chief executive officer of UMB Bank. He is also the vice chairman of UMB Financial Corporation. Hagedorn family

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What about your past shaped who you are today?
My dad was a banker for 40 years in Des Moines, Iowa. My dad is probably the reason why I’m a banker today. I grew up with it at the dinner table. We still talk about banking at family get-togethers; it probably drives some of our spouses nuts, but that’s just who we are. My brother is a banker and my wife used to be a bank examiner, so we all have a lot in common as far as our career choices.

Tell us about your family.
My wife, Lisa, and I met in high school and have now been married 25 years.

My sister was adopted, so that was important to me. My wife and I talked about adopting even before we got married. Since I grew up with it, to me, that’s just what you do. We adopted our daughters when they were 5 and 7 from Russia, and we also have two sons. After we get through all the birthdays coming up, my kids will be 18, 17, 16 and 15. I reminded my wife the other day that we’ll be empty nesters soon. We’re trying not to panic.

Why did you choose UMB?
UMB was looking for a CFO. We were back in Iowa with all our family, and my daughters had only been in America for a year and didn’t speak English yet. It’s hard to take your spouse out of that environment  with her family or pull your kids out of school.

Because of those reasons, I said no to the position at first, but then agreed to come talk to Mariner and Peter. I talked to Peter first and realized, “Wow, this is a great cultural fit. This could work.” I went in to the meeting thinking it would be an easy decision to turn it down not expecting to love it so much. Then I sat down with Mariner, and he was very warm and down to earth. And I realized I could see myself here.

I would never work in a place where I don’t like the culture or don’t believe in what we’re doing or don’t like the people I work with. Those were the most important things. I also looked at the financial statements and realized UMB screamed opportunity. That was attractive to me. Those were the hooks. I’m now in my 9th year at UMB.

Describe your perfect Saturday.
Playing golf with my kids. Or whatever I’m doing, it would revolve around my kids. Even though I complain sometimes about all the madness and craziness, I want to take advantage of spending time with them before they’re all away at college.

Mr. Hagedorn is president and chief executive officer of UMB Bank and vice chairman of UMB Financial Corporation. Prior to this role, Hagedorn served as chief financial officer and chief administrative officer of UMB Financial Corporation. He joined UMB in March 2005.

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Meet the Leadership Series: UMBFC President & COO Peter deSilva

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Q&A with Peter deSilva

East Coast to Midwest: Find out why Peter deSilva found himself at home at UMB.

Peter deSilva

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What about your past shaped who you are today?
I grew up near the ocean in a very traditional American family in Dartmouth, Massachusetts. My parents were great role models and teachers for me. I lived in the same house for 25 years until I moved to Boston to work for Fidelity.

I spent most of my summers at the beach. My first job was clamming. My mom would drop me off at 9 a.m. and pick me up at 4 p.m. and take me to Porky’s fish House where I’d sell my two bushels for $12. So the whole day of work for $12.

I went to the local public college and worked 60 hours a week to pay for my tuition. I worked in a movie theater for eight years as an usher and concession clerk and then manager.

My parents always said, “You’re never going to have everything you want, but you’re always going to have everything you need.” And that’s the principle I grew up under.

I met my wife, Michelle, when she turned me down for a job as one of 20 people who interviewed me. I ended up getting the job anyway at Fidelity and didn’t know she voted against hiring me until we were engaged. Now we have two daughters who are 20 and 17.

Moving to Kansas City
When I showed up on the shores of the Missouri River, it was definitely a different experience than Plymouth Rock where I previously lived next to. But we adjusted better than I thought we might. The bigger challenge has been being away from our family who all still live in Massachusetts within a mile with each other. My children are now an interesting mix of Midwestern and East Coast.

Kansas City is a perfect city in terms of size. It’s sophisticated even to some extent on the level of Boston and New York, but it’s manageable. There is a real sense of community and pride here.

And as far as my professional career, I have loved being part of the UMB story for more than a decade now.

Community Involvement
I think it’s an obligation. I don’t know how a community gets better unless everyone works together to make it better. So I connect my personal passions with what I try to get UMB involved in.

My parents were big givers, too. They didn’t have much financially, but they gave their time, and passions to things they cared deeply about.  So that inspired me to always get involved. I want my children to see that too and understand government isn’t always the solution.  Individuals through not for profit organizations provide the support that those less fortunate need. It’s our communities’ responsibility and opportunity, and so I take it personally.

My mom was a nurse and started a support group she never told us about. After she passed away, I found out how much she did through this group for parents who had lost a child during birth. She had helped hundreds of people. It always stuck with me as a selfless thing for someone to do.  in the end the three things that matter most are faith, family and friends.  I try to hold true to this.

What are your favorite ways to spend a weekend?
Waking up in the summer on Cape Cod and not having a plan. I might go fishing, clamming or lobstering to get that night’s dinner. I love to sit and look at the ocean and relax from the everyday stresses of life.

Mr. deSilva is president and chief operating officer of UMB Financial Corporation. He is also vice chairman of UMB Bank, n.a. Mr. deSilva joined UMB in January 2004. He is primarily responsible for UMB's fee-producing business units and product lines, including Scout Investments; UMB Fund Services, UMB Healthcare Services Payment Solutions, Prairie Capital Management. Additionally, he is responsible for all corporate operations, technology, properties, security and marketing.

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