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Your Bank: It’s more than a place to get free candy and custom checks

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Banks and technology have evolved in the past 20 years and this has changed the way you interact with your bank. Even though the buildings, technology and even the industry have changed, your relationship with your bank is still the same.

You should still expect a partner in your bank. The professionals at your bank should walk you through financial situations so you can plan beyond simply paying your monthly bills.

Your bank should:

  • Help you create a financial plan that is a series of relatively simple steps that fit into your life in a practical way,
  • Advise on relevant, current topics, and
  • Connect the dots between global economic issues that could impact your goals

Banks have a responsibility to be transparent and to provide you the tools to achieve your financial dreams! Check out this video about what an advisor at your bank can do to help you do just that.

Bank deposit products provided by UMB Bank n.a., Member FDIC. Equal Housing Lender


Ms. Pierson serves as executive vice president of Consumer Banking. She joined UMB in 2011. She received a Master of Business Administration from Rockhurst University and a Bachelor of Science in Industrial Engineering from the University of Missouri. Ms. Pierson is actively involved in the community, having served on a number of boards including the Kansas City Area Development Council, LISC of Greater Kansas City, the University of Missouri Industrial Manufacturing Systems Engineering Board and the Lee's Summit Education Foundation Advisory Board.


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  • Anka Koleva

    All the words sound really great. But if a regular person has a problem, no one pays attention. On 4/19/13 I attempted to use MO state tax refund card to get cash at ATM at your bank at 9957 Winghaven Blvd. in O Fallon, MO. I received a receipt, stating I received $500, but the money did not come out of the ATM.I went to the bank inside, I was directed to Chase, the issuer of the card, to file a claim. I was told that the following Thursday the ATM will be physically inspected and money counted.
    I filed the claim immedsiatelly.According to Chase, this is claim #129.
    Chase Claims Department tells me that UMB is not responding, UMB tells me that I need to deal with Chase. As a result, I am waiting for my hard earned money over 45 days and counting. I feel that nobody cares for my problem. Do you think there would be one person in your bank that will take time to respond to this claim, or $500 is amount that UMB does not want take time to resolve?
    anka.koleva@yahoo.com

    • https://www.umb.com/AboutUMB/index.htm UMB Financial Corporation

      We’d like to help you resolve this quickly. We will need a few more pieces of information to look into this. Do you mind if we contact you at the email address you gave in your comment so we can get this information from you?