Ben Morris has worn many hats at UMB since he started as a credit analyst in 1998. Currently serving as UMB Healthcare Services president, Ben is now leading the division he helped begin nearly 15 years ago. Learn more about Ben is this Q&A.

Tell us about your career path.

I began my career at UMB in the credit department and soon discovered my passion was more in the payments space. So, I moved to this side of the business, and in 2004, I was asked to help the bank move into the ever-evolving health care space.

I started out on the sales side of our health savings accounts (HSAs) and helped build many of the relationships we still have today. Additionally, as one of the first people in the department, I have been involved with building and implementing our business strategies since the beginning. This has provided consistency in how our team operates year-after-year and served as the foundation for what is now our healthcare services division.

I’m excited about the opportunity to lead the group, which I’ve wanted to do since the beginning. I’ve been gathering pieces of the puzzle along the way, and am ready for the opportunity to lead a great team of people.

What are your short- and long-term plans for UMB Healthcare Services? 

From a business perspective, we will continue to work with our partners to help them expand their business and ours. On the associate side, we will continue our ongoing focus on developing bench strength by providing growth opportunities for our people.

Finally, from a technology standpoint, we will keep pushing that needle forward and help take health care technology to the next level, which will benefit our partners and account holders. We have been on the leading edge of advancing technology‡ in the health care payments space for the past 10 years and will maintain that focus.

How is a Midwest bank fifth in HSA assets in the nation?

The same reason UMB is successful in a lot of ways – the people. UMB Healthcare Services has continued to see growth year-over-year, and we anticipate that trend continuing as more employers and employees embrace consumer-directed health care (CDHC). In 2017, UMB Healthcare Services once again outpaced the industry with a 32 percent increase in deposits year-over-year in HSAs nationwide. UMB Healthcare Services also ranked fifth in HSA assets according to the 2017 Year-End Devenir HSA Research Report."

At its core, what is the mission of UMB Healthcare Services?

We are helping people become better consumers of their health care. The unique space we operate in provides us with an opportunity to educate our partners and, ultimately, account holders. We have the ability to help people teach and explain health care to others, so they can work toward achieving the ultimate goal of financial wellness. It’s extremely rewarding to know that we are providing tools to allow consumers to take on the complicated world of health care with confidence.

Read more about Ben’s transition into leadership in this Kansas City Business Journal article.

Learn more about UMB and how “More defines us.” Also, stay informed on industry trends and noteworthy company news by visiting our UMB in the News section on or following UMB‡ on LinkedIn.

Based on this piece, we think you might also be interested in reading the following blog posts from UMB’s healthcare services team:

* Using personal passion to drive career inspiration

* UMB Healthcare Services: providing data to increase wellness strategies

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