Our 2020 Corporate Citizenship Report: A History of Integrity and Service
Learn how UMB is committed to being a good corporate citizen through prudent business practices, efficient and sustainable resource use, transparent governance, inclusion and diversity, and more.
We invite you to download our full Corporate Citizenship Report. This report includes a letter from our chairman, president and CEO of UMB Financial Corporation Mariner Kemper, which is also featured below.
Resilience and inspiration
We’ve heard it said time and time again: these are unprecedented times. The past year has challenged us all – in how we live, work and connect, and in the realization that our actions have a broader impact on the world around us. We’ve also been inspired with countless stories of selflessness, hard work and communities pulling together to confront the impacts of the COVID health crisis.
Now more than ever, integrity, stability and consistency are cornerstones that anchor us during times of upheaval and uncertainty. While we’ve grown considerably from our beginnings as City Center Bank in 1913, our values have not changed, and we remain rooted in serving the needs of our customers, associates and communities. We are committed to being a good corporate citizen through prudent business practices, efficient and sustainable resource use, transparent governance, inclusion and diversity, and more.
Our history of doing what’s right has enabled us to endure—through the pandemic, world wars, recessions and depressions—and we will continue to do so. We will continue to invest in our associates, our customers and our communities. We will proactively look for opportunities to educate, innovate, elevate and improve. And we will do it mindfully and intentionally.
Consistency, not complacency
I am proud of what UMB has been able to accomplish because of our commitment to consistency and stability. Yet we also need to continue to be attentive to the rapidly changing world. While our stability is a strength, our ability to change when needed is similarly critical. In the past decades, we have persistently adapted by:
- Evolving our services and solutions for our customers, communities and shareholders
- Stepping in and stepping up for global changes in business operations, social responsibility and diversity and inclusion
- Responding to the rapid pace of technology advances—from being one of the first to offer a drive-through bank teller in 1931, to offering complete online account openings
Supporting our customers
When you have been in business for more than a century, people get to know you, and you get to know them. Our customers are always the center of our attention, and that focus resonated throughout 2020. UMB associates worked tirelessly to help personal and business clients navigate the pandemic’s financial effects through relief programs, one-on-one connections and educational insights that demystified some of the legislation.
I have been known to say we run our company for the long haul, not the quarter. And I’m proud that our strategic business model continues to provide us the strength and flexibility to be here when our customers and communities need us most.
We promise to always stand beside our customers, communities and associates. We promise to care, to be prepared and to deliver service with integrity.
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