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Our New Normal: Over communicating

As all business and employees deal with this unprecedented health crisis, our leaders have been talking with our associates about how we will manage and work through this together. We hope by sharing our series, Our New Normal, you may find some tips that work for you personally or your company and further know we’re all in this together.

I hope everyone is settling in as much as possible to what certainly feels like unsettled times. We, as both a company and country, have faced unprecedented times before, and we will weather this storm. Stay positive and understand and trust your ability to persevere.

As we continue through the coming days and weeks, it’s important we communicate, and then over-communicate again with one another. This new normal is going to require some getting used to and a whole lot of trust and understanding of one another. We have the greatest intention and desire to help—I fully believe it and I see it every day, especially in times like these.

Perhaps you are working from home now; maybe you have kids who need your attention; there’s growing concern about being able to keep the kitchen cupboards adequately stocked; and so much more. This is the reality, and everyone is feeling it.

I’m certain there will be more we are challenged with before this is over. Trust yourself and your teammates, and again communicate. Communicate to ensure proper expectations are being laid out between you, your coworkers, your family and whoever you connect with, to help ensure no one is left disappointed.

Our approach to client communication

From the beginning of this health crisis, we have worked to proactively connect with our clients. We know that now is the time to touch base with you and ask how you are dealing with this uncertainty, what your contingency plans are—and to simply listen and offer perspective. We have your back and aren’t going anywhere.

If you see a challenge, raise your hand and make it known. If you need help, raise your hand and ask for it, there is no shame in that! We all hope this will be relatively short-lived, but we must prepare for what uncertainty lies ahead.

I have worked for this company for more than 18 years. UMB has always protected and taken care of its customers and associates, and we can get through whatever the current situation throws our way.

There will be more coming down the pike, I’m sure. In the meantime, stay proactive, trust one another, be understanding and communicate. I believe brighter times lie ahead.

If you are interested in learning more about how UMB can help your business as a financial partner, visit our website

Stay informed on industry trends and noteworthy company news by visiting our Industry News section on umb.com. Follow UMB on LinkedIn, Facebook‡ and Twitter‡ to see regular updates about our company, people and timely financial perspectives.


When you click links marked with the “‡” symbol, you will leave UMB’s website and go to websites that are not controlled by or affiliated with UMB. We have provided these links for your convenience. However, we do not endorse or guarantee any products or services you may view on other sites. Other websites may not follow the same privacy policies and security procedures that UMB does, so please review their policies and procedures carefully.

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When you click links marked with the “‡” symbol, you will leave UMB’s Web site and go to Web sites that are not controlled by or affiliated with UMB. We have provided these links for your convenience. However, we do not endorse or guarantee any products or services you may view on other sites. Other Web sites may not follow the same privacy policies and security procedures that UMB does, so please review their policies and procedures carefully.