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Our New Normal: Staying positive

As all business and employees deal with this unprecedented health crisis, our leaders have been talking with our associates about how we will manage and work through this together. We hope by sharing our series, Our New Normal, you may find some tips that work for you personally or your company and further know we’re all in this together.

In the last 45 to 60 days, I have seen UMB and its people shine in a new reality I had not imagined. Associates across every line of business have stepped up to meet the needs of our customers and their fellow teammates. Our leaders have buckled down and adjusted to ensure business continuity not only for UMB, but for many of our customers. It is clear we are leading with our heart, and that is something we can be proud of.

As we look to have events will evolve in the rest of the year, I’ve started thinking about what this will look like and how we will all adjust to yet another new normal. The two thoughts that keep coming to my mind are the need to stay positive and to take the high road.

Take a walk on the bright side

We’re all facing challenges. Maybe you have kids at home or are responsible for an aging parent, maybe your role requires you to continue to work onsite and you’re concerned about the health of everyone who is around you. No matter your circumstance, it’s important to be purposeful in maintaining a positive attitude.

Admittedly, working from home has been one of the hardest things I’ve ever done. My husband and I are both working from home, while also trying to entertain and educate our daughter. Some days, it seems like an overwhelming situation, but then I think how lucky I am to be able to have lunch with my family.

If I work late, I am thankful for the fact I don’t have a 30-minute commute home at the end of that long day. And if my daughter needs time with me, I have the flexibility to take a break and focus my energy on her. When you feel overwhelmed, take a break, relax and try to identify something positive about your current situation.

Let’s take the high road

As we start transitioning into the next phase of this health crisis, let’s choose positivity. Understand that every experience is different, and each of us is dealing with unique needs. Please try not to compare yourself to others or question motives behind decisions. I’m the first to admit we don’t have all the answers, so let’s give everyone the benefit of the doubt and trust that we’re all trying to do our best and working with good intentions.

Be supportive and confident that the people working through this are trying to think about every scenario. Frame questions and concerns in a supportive way to help conversation feels open and flexible. Reach out in a way that’s positive, productive and encouraging.

This pandemic has shown me that we are strong, resilient, creative, and we will always find a way to do what is best for our customers and our associates—trusted relationships are made stronger through adversity.

Stay safe and healthy.

Read UMB’s recent news coverage in the Kansas City Business Journal, Forbes‡ and CNN‡. Stay informed on industry trends and noteworthy company news by visiting our Industry News section on umb.com. Follow UMB on LinkedIn, Facebook‡ and Twitter‡ to see regular updates about our company, people and timely financial perspectives.


When you click links marked with the “‡” symbol, you will leave UMB’s website and go to websites that are not controlled by or affiliated with UMB. We have provided these links for your convenience. However, we do not endorse or guarantee any products or services you may view on other sites. Other websites may not follow the same privacy policies and security procedures that UMB does, so please review their policies and procedures carefully.

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When you click links marked with the “‡” symbol, you will leave UMB’s Web site and go to Web sites that are not controlled by or affiliated with UMB. We have provided these links for your convenience. However, we do not endorse or guarantee any products or services you may view on other sites. Other Web sites may not follow the same privacy policies and security procedures that UMB does, so please review their policies and procedures carefully.