We invite you to download our 2023 Corporate Citizenship and ESG Report. This report includes details on our approach to environmental, social and governance (ESG) programs and metrics in our employer standards, community connections, environmental policies and risk management practices.

Building a company to withstand global tensions, unpredictable markets, and political turmoil requires you to focus on more than the balance sheet. We must make conscious and careful decisions. We must learn from history and be open to new challenges and opportunities. We must make genuine, human connections—with communities, clients and associates.

During my 20 years as UMB’s CEO, we’ve experienced recessions, social-cultural conflicts, pandemics and even wars—and I’ve seen how people and businesses adapt, adjust and persevere through it all. More than ever, regional financial institutions are critical elements to local economies and have become increasingly important in supporting community growth and stability.

Actively working to minimize negative impacts, maintaining business sustainability and supporting our communities are key overarching lenses for how we do business. Not just to meet local needs, but also to extend our positive outcomes regionally and nationally.

Access the 2023 Corporate Citizenship and ESG Report

Ensuring ESG is an action

We are committed to being good financial stewards, which in turn serves the economic needs of people and business in our neighborhoods. This includes an intentional focus on the following areas, among others you’ll find in this report. We don’t expect to simply voice these—we work daily, monthly and yearly to bring about meaningful change.

  • Upholding rigorous employer standards and associate benefits to attract and retain talent
  • Fostering inclusion and diversity internally and externally
  • Supporting communities, customers and economies with financial services and education
  • Conscientious environmental policies and progress
  • Transparent and prudent company governance

While we’re mindful of all opportunities, we have a highly dedicated focus on the communities in which we live and work. The strength of UMB shines through our efforts to help families, diverse communities, institutions, and businesses of all sizes, which include services like down payment assistance and support of local entrepreneurs.

Our deliberate product designs and eye for the long-term help us stay connected to our customers’ financial expectations and needs. Through it all, we continue to manage risk, emphasize managed growth, and diversify our assets and deposits— a model that has successfully enabled us to serve customers for 11 decades and will continue to do so in the future.

An entrepreneurial legacy

It’s a unique accomplishment for an institution to survive and thrive for the long haul, and I am incredibly proud and grateful to be a part of UMB’s 110-year legacy. Regardless of how long a business operates, leaders must make a conscious effort to incorporate the entrepreneur mindset in their day-to-day work. That mindset reflects the strategies and practices that reinvent, reset, and remind an organization of who they are, what they offer, and why they do what they do.

The past several years have seen a striking change in how people communicate and work together. UMB changed right alongside you to upgrade systems, build more digital resources, shift ways of working and enter new markets.

Yet, UMB’s focus remains—and will remain—on relationships. Our associates are long-tenured (more than eight years on average) and a significant portion of our client base has been with us for more than 10 years (some for more than 25 years). This longevity in relationships demonstrates some of the values we hold closest—genuine connection, strength of character, and open dialogue.

My commitment to you is that UMB will continue working hard every day to make you proud of our organization. At UMB, you can Count on more®—from me, and from every one of our associates, as we meet the evolving needs of our clients and communities.

“Our governance framework is firmly rooted in risk management and compliance and establishes the foundation of our sustainability and ESG program. We continually adapt to find the right balance of business practices, meeting obligations and using our resources to do good. In a complex world, finding that balance is not always easy, but for more than 110 years we’ve run our business on the founding principle of doing what’s right.” – Mariner Kemper

To learn more about UMB and our connections to the communities we serve, visit our community involvement page and follow us on Facebook‡ and LinkedIn‡.

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