The associate experience is a cornerstone of the UMB culture, where the average tenure – 8.8 years – is nearly twice the industry average‡. We strive to hire associates who will grow their careers at UMB over the long-term, whether that means promotions and mentoring, or career swaps to a completely different department. At UMB, you can hear from associates who have done all the above.
Our goal at UMB is to create an exceptional experience – for our customers and for one another. We value diverse ideas, meaningful connections and passions that matter beyond work. To help share that message, we’ve created an associate experience manifesto: More Heart, More Trust and More Opportunity.
“From the very beginning, the ‘people business’ really drew me in and continues to excite me… I have worked with many of the same people for decades, and as a result, they have become like family to me.” – Mariner Kemper, Chairman and Chief Executive Officer, UMB Financial Corporation
This framework is the anchor for how associates can learn, grow, succeed and belong at UMB.
Beyond the ‘job’: More Heart
Whether it’s having compassion for each other, our customers or our communities (or often, all of the above), associates care deeply. We support that heartfelt work through inclusive policies and empowering people to create fulfilling lives in and out of the workplace.
UMB has created inclusive spaces for associates to find a sense of belonging with our Business Resource Groups (BRGs), community and social events, leadership programs, and more. As an associate, your first day doesn’t just begin with your manager and team. Right away, you’re given opportunities to connect and mentor, opportunities to stretch your skills and your mind, and a safe atmosphere to just be you.
Associate story
Isabella Crabtree, client service manager in institutional custody, has been with UMB for 8 years. Since starting her family, she found support and community at UMB and now helps others do the same as an active member of the Women’s Business Resource Group (BRG).
“UMB cares about our people from top to bottom and everyone in between. It shows in my own career growth. I spoke up about what I wanted, I worked for it and was supported by leadership.” – Isabella Crabtree, client service manager, institutional custody
Integrity, no matter what: More Trust
UMB associates work with confidence knowing that leaders and managers trust them to do the right thing no matter what. Our mission is to exceed the expectations of our customers and communities, and our core values are what connect us, distinguish us and drive us. In short, we work to live up to the highest standards—yours.
You won’t see us chasing trends, and you can count on us to follow through on our long-held values, which have set us apart from our competition for more than 100 years.
Associate story
Erin Moran is a territory director within consumer banking, and has been with UMB for 4 years. She shows up for her team by holding herself to high standards and leading by example.
“We put words into action at UMB. I had the opportunity to work with Liz Lewis (president of consumer banking and chief marketing officer) from day one. Seeing how caring and compassion she is, along with how invested she is in our team, (she) inspires me to lead in that same way.” – Erin Moran, territory director, consumer banking
Built-in career growth: More Opportunity
We’re committed to empowering associates to make an impact and achieve their goals through open conversations and providing the tools to develop potential. We believe effective associate development is company-provided, manager-supported and associate-driven. Our goal is to grow existing strengths and build new skills. We have well-established programs across the bank that help associates take their careers to the next level, from tuition assistance for degree programs, associate development and leadership programs, and even scholarship opportunities for the children and grandchildren of eligible associates.
Each associate brings unique skills and experiences to the table, which leads to new ideas. Associates are encouraged to connect with other associates across the bank and explore different career paths at UMB.
Associate story
Jonathan May is a manager for the commercial credit analysis team and has been with UMB for 7 years. Throughout his career, Jonathan discovered that opportunities could come from connecting to the right people. Now, as a manager, he facilitates opportunities for his team to do the same.
“As a manager, I strive to connect authentically with my team and give them an opportunity to learn and grow. Helping them build relationships is going to elevate (their) experience at work and in the community.” – Jonathan May, manager, commercial credit analysis team
Count on more® with UMB
At the heart of UMB is a culture that empowers associates to be a part of something more. From supporting personal journeys, doing the right thing no matter what, and developing potential by enabling growth and networking, UMB’s culture makes an impact on our associates, the company and our collective future.
To learn more about UMB and our connections to the communities we serve, visit our community involvement page and follow us on Facebook‡ and LinkedIn‡.
When you click links marked with the “‡” symbol, you will leave UMB’s website and go to websites that are not controlled by or affiliated with UMB. We have provided these links for your convenience. However, we do not endorse or guarantee any products or services you may view on other sites. Other websites may not follow the same privacy policies and security procedures that UMB does, so please review their policies and procedures carefully.
